Supervisor - Financial Counselling (Qatarized)

JOB SUMMARY:

The Supervisor - Financial Counselling is responsible for supervising the day to day activities of assigned Patient financial counselors team. This includes dealing with self-pay arrangements, insurance providers, charity funds and internal financial assistance program. The Incumbent requires strong organizational skills as well as superior customer service perspective.

KEY ROLE ACCOUNTABILITIES:

• Supervises the day-to-day operations of the financial counseling section and assigned financial counselors.

• Assigns, monitors and prioritizes work tasks and ensures that the team members perform all daily/weekly/monthly activity accurately and within the defined timelines.

• Prepares staff schedules and assigns financial counselors to designated areas.

• Provides training for new staff and conducts additional training on ‘as needed’ basis.

• Updates insurance and financial counseling documents in a timely fashion.

• Reports variances and incidents to the appropriate reporting entity as per approved policies and procedures.

• Receives and addresses escalated (by financial counseling staff) insurance and financial issues.

• Receives and addresses patients’ complaints and inquiries in regards to finance clearance.

• Ensures proper data collection and documentation by assigned staff.

• Coordinates with the billing and estimates team and follow up on the status the pre-authorized patient services for the purpose of smooth patient finance discharge.

• Ensures collection of patient share and co-payment in accordance with heath plan structures (for inpatient).

• Works collaboratively with the patient administration office to ensure collection of patient share and co-payment for outpatient services.

• Supervises point of service collection activities and ensures the accuracy and timeliness of cash/credit reconciliation and deposit.

• Identifies areas for improvement and works with other stakeholders to implement process improvement activities.

• Liaises with clinical teams and clinical managers to synchronize activities and enhance patient experience.

• Prepares regular and ad hoc reports on assigned activities.

• Collaborates with other supervisors and managers on shared issues and resources

• Participates in activities related to Cerner Charge Services development and modifications.

• Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies

• Adheres to and promotes Sidra’s Values

QUALIFICATIONS, EXPERIENCE AND SKILLS:

ESSENTIAL
PREFERRED

Education
Bachelor’s Degree in Commerce, Health Information, healthcare field or relevant discipline
Advanced training in revenue cycle or patient experience

Experience

• 5+ years’ of experience in a large healthcare facility inclusive of 2 years of progressive supervisory experience

• Health insurance knowledge and working experience

Certification and Licensure

Certified Healthcare Access Manager

Professional Membership

Job Specific Skills and Abilities

• Strong organizational skills

• Familiar with the insurance portals

• Customer service oriented

• Flexibility and responsiveness to changing workloads

• Understanding of insurance practices and terminology

• Ability to supervise staff efficiently

• Excellent communication skills

• Proficiency with Microsoft Office suite

• Fluency in written and spoken English and Arabic

Fluency in other languages