Supervisor

Operational Management

• Assist the Assistant Restaurant Manager in training and supervising front-of-house staff.
• Oversee daily floor operations and ensure all company standards are consistently met.
• Ensure completion of all opening and closing procedures, checklists, and requisitions for each shift.
• Conduct and lead pre-shift briefings and ensure staff attendance at departmental meetings.
• Communicate effectively with staff regarding menu updates, reservations, special guest requirements, and operational issues.
• Ensure all service steps, policies, and procedures are followed in line with company guidelines.
• Monitor restaurant and kitchen operations to ensure food quality and service standards are maintained.
• Utilize the Point of Sale (POS) system efficiently.
• Follow and enforce proper cash handling procedures.

Customer Service

• Interact with guests in a professional and friendly manner to ensure high levels of satisfaction.
• Handle guest concerns and complaints promptly and effectively.
• Maintain a visible presence on the floor to monitor service quality and provide guidance where needed.

Leadership & Team Supervision

• Observe staff performance and provide constructive feedback for continuous improvement.
• Encourage teamwork, accountability, and a positive work environment.
• Ensure staff are well-organized, prepared, and aligned with operational requirements.
• Lead by example and act as a role model for service excellence.

HR & Training

• Support continuous training and development of team members.
• Identify talent and assist in staff development initiatives.
• Participate in recruitment processes and coordinate with HR when required.
• Ensure timely completion of probation reviews, appraisals, and documentation.
• Promote a culture of respect, engagement, and teamwork.

Health & Safety

• Ensure compliance with local health, hygiene, and safety regulations.
• Maintain a clean, safe, and organized working environment at all times.

Marketing & Brand Representation

• Maintain knowledge of current promotions, offers, and packages.
• Act as a brand ambassador, ensuring all interactions reflect company values and standards.

Communication

• Demonstrate strong verbal and written communication skills.
• Prepare and communicate reports when required.
• Ensure clear and consistent communication between front-of-house and kitchen teams.