Store Manager_Arabic Speaker

Customer Focus

• Effective resource planning for customer service

• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills

• Implement a high standard of customer focus within the store

• Regularly assesses customer service standards within store

• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service

• Ensure customer needs are met and complaints/queries are resolved in a timely manner

• Assess mystery shopping feedback and prepare action plan for improvement

Sales and Commercial Profit

• Achieve the revenue targets for the store

• Achieve target productivity metric (sales per person per day, staff per sqft) for the store

• Actively seeks ways to achieve or exceed shop sales targets

• Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations

• Interpret & act on operational profit & sales reports generated through finance & focus on improving under-performing areas

• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and to communicate to staff

SOP and Store Standards

• Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store

• Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback

• Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store)

• Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities

• Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly

• Oversee cash transaction entry and management (petty cash, pos cash elements, change floats)

• Regularly audit own store administration and resolve any issues

• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.

• Monitor and handle customer complaints and take corrective action in line with Company policy

• Maintain high standards of visual appearance throughout the store including all non-retail areas

• Maintain window and in-store displays to a high standard in line with merchandising guidelines

• Prepare and review store reports on sales, commercial profit and stock ageing

• Execute price revisions within the store

• Maintain a high level of store health and security for company assets, cash, stock and customer property

• Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters

People Management

• Ensure store expectations and priorities are communicated to staff

• Review and provide regular feedback on staff’s performance against expectations

• Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses

• Support induction of new recruits through buddy system

• Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution

• Oversee staff development and drive motivation levels of the store associates

• Ensure effective resource planning and succession planning