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Job Summary

The ERP Administrator for Construction will oversee the day-to-day administration, support, and optimization of the company's ERP system. The ideal candidate will have hands-on experience in the construction industry and a deep understanding of core business processes, including project tracking, job costing, and resource allocation. This role is crucial for ensuring the ERP system aligns with business needs, maintaining data integrity, and driving operational efficiency across all construction projects.

Responsibilities

• System management and maintenance:
• Perform regular system maintenance, including applying updates, patches, and security configurations to ensure optimal performance.
• Manage user access, roles, and permissions within the ERP system to maintain data security and control.
• Monitor system performance and troubleshoot issues related to hardware, software, or user access in a timely manner.
• Support and training:
• Provide first and second-line support to all end-users, addressing technical and functional questions related to the ERP system.
• Develop and deliver training sessions and documentation to ensure effective user adoption and understanding of the system's functionalities.
• Act as the primary point of contact for all system-related matters within the organization.
• Configuration and process improvement:
• Collaborate with key stakeholders across project management, finance, and procurement to identify business needs and translate them into ERP solutions.
• Assist in customizing and configuring ERP modules to optimize and standardize business processes, from project bidding to accounting.
• Support the implementation and integration of new modules or system enhancements.
• Data integrity and reporting:
• Oversee data control and integrity by creating and running regular reports and audits.
• Assist in creating, modifying, and maintaining dashboards and reports to provide leadership with key business insights on project status, finances, and resource usage.
• Ensure all data related to projects, materials, equipment, and workforce is accurate and up-to-date.
• Vendor management:
• Serve as the main point of contact for the ERP software vendor, managing support tickets and tracking the status of system changes and upgrades. Requirements

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Proven experience as an ERP Administrator, with a minimum of [2-5] years in a construction environment.
• Strong understanding of construction-specific business processes, including project management, estimation, accounting, and supply chain logistics.
• In-depth knowledge of construction-centric ERP systems, such as [Specific systems like Xpedeon].
• Finance knowledge is preferrer
• Proficiency in SQL or other database management tools.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Project management skills with the ability to manage timelines and resources effectively. Preferred qualifications

• Relevant ERP or project management certifications (e.g., PMP).
• Experience with ERP system integration and data migration.
• Familiarity with reporting tools such as Power BI or Tableau.

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Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡
Do you have a passion for hands-on problem solving? Do you love helping others by sharing your knowledge and expertise? Would you like to play a part in maintaining foodics customers’ trust and act as a skilled technician, problem solver and products guru? Then this opportunity if for you!

We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers in their own locations, handle foodics software installation and hardware setup, introducing and training our customers on the product, and solve on demand issues for them! If you believe you have that \"super power\", and is looking for an opportunity to join the next unicorn in the making, apply now!

What Will You Do❓

• Deliver a word class service for new and existing clients
• Handle customer needs at their locations for All Foodics Services, RMS, Pay, Online
• Visit client's sites and ensuring quality of services
• Handle location specific onboarding, installations, training, replacement and support requests
• Work with other departments on clients' escalated tickets to deliver on demand support
• Handle requests on-demand and within company's SLA
• Work closely with outlet team and operations for clients on-demand and general support requests What Are We Looking For❓

• Diploma/Bachelor's Degree in Networking, Computer Information System, Computer Science
• 0-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products experience
• Knowledge in software, networking and POS systems
• Comfortable with handling high volume of requests and calls received on our unified number.
• Flexible to deliver work out of working hours/Public Holiday calls and visits
• High problem-solving skills - able to identify problem and find solutions
• Comfortable in English and Arabic language - communicating with confidence
• Good command over MS Office Applications - Excel on specific
• Knowledge of Networking, POS, ERP systems is a plus
• Experience with escalation tickets handling and CRM is a plus
• Must have a valid driving license and own a car to be used for business requirements such as installation, site visits, training requests, etc. #HighVolumeofCalls #UseofComputer #LongScreenTime #UseOfHeadset #MayRequireMobility #FiledWork

What We Offer You❗
We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

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Sr Enterprise Account Executive, Public Sector — Position Closed

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