Special Services Product Specialist

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date

Company:

MER FedEx Express Intl BV DXBCity:

DubaiScheduled Weekly Hours:

40Worker Type:

RegularPosting Start Date

15-May-2026Posting Close Date:

23-May-2026Job Family:

FXE-MEISA: Special Services Product SpecialistPosition Summary:

Special Services Product Specialist

Location: Dubai

Are you a logistics operations expert with the ability to orchestrate complex warehouse and contract logistics solutions with precision and customer focus?

We are seeking a commercially driven and operationally strong Special Services Product Specialist to oversee multi-site warehouse operations and drive service excellence across our Dubai operations. Based in our regional hub, you will play a critical role in ensuring operational efficiency, inventory accuracy, customer retention, and sustainable revenue growth across our logistics and warehousing portfolio.

This role requires a strong blend of operational expertise, commercial acumen, and customer-centric thinking. We need a “hands-on” logistics professional who can seamlessly manage warehouse operations, optimize inventory processes, support RFQs and pricing activities, and ensure best-in-class service delivery for our customers.

What You Will Do

Warehouse Operations Leadership

• Oversee multiple warehouse and contract logistics operations in line with customer requirements, ensuring efficiency, compliance, and operational excellence.
• Drive inventory accuracy and warehouse productivity through effective WMS and inventory management practices.
• Ensure operational processes are implemented and maintained in line with company SOPs and customer expectations.Customer & Service Excellence

• Build strong customer relationships by delivering high-quality logistics solutions and ensuring exceptional service performance.
• Support customer retention initiatives through proactive issue resolution and continuous operational improvement.
• Act as a trusted operational partner for customers, ensuring transparency, responsiveness, and service reliability.Commercial & Financial Performance

• Support revenue and gross margin growth through effective operational management and customer solution optimization.
• Prepare pricing proposals, quotations, and RFQs with strong commercial awareness and attention to detail.
• Collaborate with internal stakeholders and vendors to deliver cost-effective logistics solutions.Process & Compliance Management

• Ensure compliance with operational processes, policies, and procedures across all warehouse activities.
• Monitor vendor performance and maintain strong supplier relationships to support service continuity and operational standards.
• Identify operational inefficiencies and recommend process improvements to enhance productivity and customer satisfaction.What You Will Bring

We are looking for a logistics operations specialist with the operational discipline of a warehouse leader and the commercial mindset of a customer solutions expert—someone who thrives in fast-paced logistics environments and understands the operational demands of the UAE market.

Operational Expertise

• Minimum 5 years of experience in warehouse management and contract logistics operations.
• Proven experience managing multiple warehouses and coordinating customer-driven logistics activities.
• Strong understanding of warehouse processes, inventory control, and supply chain operations.Technical & Commercial Capability

• Experience working with Warehouse Management Systems (WMS) and inventory management tools.
• Strong Microsoft Excel skills with the ability to analyze operational and pricing data effectively.
• Ability to prepare RFQs, pricing proposals, and operational costings with accuracy and commercial awareness.Customer & Stakeholder Focus

• Customer-focused mindset with strong relationship management and communication skills.
• Ability to coordinate across operations, vendors, and customers to deliver seamless logistics solutions.
• Strong problem-solving abilities with a continuous improvement approach.Why Join Us?

Be part of a business that is transforming logistics operations through operational excellence, customer focus, and scalable warehousing solutions.

Driving Operational Excellence

We don’t just manage warehouses; we create efficient, customer-centric logistics solutions that enable business growth.

Meaningful Impact

Your expertise will directly contribute to customer satisfaction, operational performance, and commercial success across our UAE operations.

Growth & Opportunity

Work within a dynamic and fast-paced logistics environment where your operational knowledge and commercial capabilities will be valued and developed.

Ready to take the next step in your logistics career? Apply now to join our Dubai team!

Influencing & Persuasion Skills;Interpersonal Skills;Judgement & Decision Making Skills;Negotiation Skills;Vendor Management Skills

Grade: 10

Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date.

Bachelor: Logistics ManagementEnglish (Required)International: Multi-Country Experience