Spa Receptionist

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From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Job Requirement:

To oversee front desk operations, ensure seamless guest experiences, and support the spa team by providing leadership, training, and guidance while maintaining high standards of service, cleanliness, and efficiency.

Key Duties and Responsibilities:
Guest Experience & Operations

• Conduct general receptionist duties, ensuring a warm and professional welcome for all guests.

• Identify, evaluate, and resolve guest complaints in a timely and efficient manner, ensuring guest satisfaction.

• Establish and maintain string relationships with guests to encourage loyalty and repeat business.

• Ensure the reception area, associated equipment, and workspaces are clean, organized, and well-maintained at all times.

• Maintain knowledge of all spa treatments, services, and promotions to provide accurate information to guests.

• Ensure all guest bookings, confirmations, and follow-ups are completed efficiently.

• Monitor guest preferences and feedback to personalize service and enhance guest satisfaction.

Team Leadership & Training

• Provide on-the-job training to new team members, ensuring they understand all reception procedures, spa standards, and service expectations.

• Act as a role model, leading by example in professionalism, guest service, and teamwork.

• Actively motivate and support the team to upsell spa treatments and retail products to maximize revenue.

• Assist in scheduling and rostering to ensure optimal coverage and smooth operations

Financial & Administrative Duties

• Handle the billing system accurately, ensuring compliance with accounting policies and procedures.

• Assist in monitoring financial performance, providing reports, and identifying opportunities for revenue growth.

• Support inventory management for spa retail products, ensuring proper stock levels and reporting any discrepancies.

• Complete all assignments as required by the Director of Spa within the given deadlines.

Compliance & Professionalism

• Respond to changes in a positive manner and remain flexible to the needs of the business.

• Ensure compliance with company’s policies and procedures, particularly regarding fire, hygiene, health, and safety.

• Uphold high standards of personal grooming and professional appearance as per company guidelines.

• Foster a positive and collaborative working environment by maintaining strong relationships with colleagues across the departments

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: 2 years related work experience in luxury brands.

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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.