Spa Manager
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
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Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Fairmont Doha
Experience contemporary luxury with timeless hospitality at Fairmont Doha, an iconic destination set within the landmark Katara Towers in Lusail.
Fairmont Doha is a celebration of modern elegance, vibrant energy, and heartfelt service. As part of a globally respected luxury hospitality brand, we are dedicated to creating meaningful moments that reflect both the spirit of Doha and the warmth of genuine hospitality.
At Fairmont, we believe in welcoming the world with sincerity and style. Our colleagues are empowered to deliver exceptional experiences through intuitive service, attention to detail, and a deep sense of pride in what we do.
Joining Fairmont Doha means becoming part of a dynamic and inclusive team where individuality is valued, growth is encouraged, and every day brings the opportunity to create memorable guest experiences that feel both personal and extraordinary.
About the Application Process
At Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
We invite you to join the world of luxury hospitality at Fairmont Doha as our new Spa Manager.
The Spa Manager is responsible for the efficient operation and profitability of the spa by leading a team of wellness professionals, delivering outstanding guest service, and ensuring compliance with health, safety, and luxury hospitality standards. This role involves managing spa operations, supervising employees, monitoring financial performance, promoting spa services, and maintaining the highest levels of cleanliness and guest satisfaction. The Spa Manager collaborates with other hotel departments to enhance the overall guest experience and supports the hotel's commitment to excellence in wellness and hospitality.
Key Responsibilities:
- Oversee the daily operations of the spa, fitness, and wellness facilities
- Lead, train, coach, and motivate the spa team to deliver exceptional guest service
- Ensure all treatments and services meet luxury hospitality and brand standards
- Manage scheduling, staffing, inventory, and supplier relationships
- Monitor budgets, revenue, expenses, and key performance indicators to maximize profitability
- Handle guest feedback and resolve service issues professionally
- Ensure compliance with health, safety, hygiene, and company policies
- Develop promotional activities and collaborate with the sales and marketing teams to increase spa revenue
- Maintain a clean, safe, and welcoming environment for guests and employees
- Prepare operational reports and support strategic planning initiatives
Qualifications
What will you bring to this role?
- Bachelor's degree in Hospitality Management, Business Administration, Spa Management, Wellness Management, or a related field
- Minimum of 3–5 years of management experience in a luxury hotel spa or wellness facility, preferably within an international hospitality brand
- Proven experience leading, training, and developing multicultural spa teams
- Strong knowledge of spa operations, wellness treatments, retail sales, and guest service standards
- Experience in budgeting, financial reporting, cost control, and revenue management
- Proficiency in spa management and hotel property management systems
- Excellent leadership, communication, interpersonal, and problem-solving skills
- Strong organizational and time management abilities with attention to detail
- Knowledge of health, safety, hygiene, and sanitation regulations applicable to spa operations
- Fluency in English; additional language skills, particularly Arabic, are an advantage
- Ability to work flexible hours, including weekends and public holidays, based on business needs
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
- Create an environment where colleagues are empowered, supported and recognized
Requirements
- •Experience in luxury hospitality standards
- •Ability to lead, train, coach, and motivate a team
- •Knowledge of spa and wellness facility operations
- •Strong financial monitoring skills (budgets, revenue, expenses)
- •Professional guest feedback and conflict resolution skills
- •Compliance with health, safety, and hygiene policies
Responsibilities
- •Oversee daily operations of spa, fitness, and wellness facilities
- •Lead and motivate the spa team to deliver exceptional service
- •Ensure all treatments meet luxury hospitality and brand standards
- •Manage scheduling, staffing, inventory, and supplier relationships
- •Monitor budgets, revenue, expenses, and KPIs to maximize profitability
- •Handle guest feedback and resolve service issues professionally
- •Ensure compliance with health, safety, and company policies
- •Develop promotional activities and collaborate with other hotel departments
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