Service One Agent (Saudi National Talent) - In Room Dining - Food & Beverage - Jumeirah The Red Sea

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An exciting opportunity has arisen for a Service One Agent (Saudi National Talent) – Food & Beverage at Jumeirah The Red Sea.

The main duties and responsibilities of this role include:

• Answer all calls promptly and professionally according to departmental standards, maintaining a professional tone of voice and using standardized English and phrases. Assist with requests or direct them to the appropriate department or room number.

• Handle all incoming and outgoing faxes, messages for in-house and expected guests, and follow up on all relevant duties and requests. Ensure all requests are handled in a timely manner and follow up to ensure guest satisfaction.

• Efficiently manage all emergencies and ensure requests are addressed promptly, escalating guest satisfaction issues to senior colleagues immediately.

• Attend and participate in daily briefings, read and understand daily updates, and manage guest requests and reports through Service One and HotSOS. Ensure smooth shift handovers and maintain accurate records of all activities.

• Accurately record, check, and hand over wake-up calls, ensuring all calls are made on time and recorded clearly. Cross-check wake-up call details before leaving the shift.

• Update information boards and whiteboards daily, print in-house guest lists every three hours, and email daily and monthly reports to relevant departments and managers. Ensure all data is up-to-date and accurate.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Hold a Highschool diploma or Secondary education.

• Have 1-2 years of experience in a 5-star hotel.

• Hold a Diploma/Degree in Hospitality Industry (desirable).

• Possess experience of working in an international capacity.

• Demonstrate a clear understanding of cultural differences showcasing trust and respect for everyone.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment

• Access to Learning & Development programmes and clear career pathways

• Opportunities for internal mobility within our global network

• Colleague discounts on food, beverage, and hotel stays worldwide

• Health care and insurance benefits

• Locally competitive salary and incentive structure

• Locally relevant benefits as determined by the property