Service Ambassador - Ajman Branch (UAE Nationals Only)

Key Responsibilities:

• Greet and welcome customers professionally as they enter the branch.

• Identify customer needs and direct them to the appropriate staff or service channel (e.g., teller, banker, ATM).

• Educate and assist customers with digital banking tools, mobile apps, and self-service kiosks.

• Manage lobby traffic, maintain queue flow, and reduce customer wait times.

• Handle basic customer inquiries regarding account information, branch services, and product offerings.

• Promote bank products, services, and special offers aligned with customer needs.

• Collect and act on customer feedback to improve service delivery.

• Support branch operations with administrative tasks as needed.

• Ensure the lobby and self-service areas are clean, orderly, and fully stocked with marketing materials.

• Follow all bank policies, procedures, and compliance regulations.

Job Skills & Qualifications:

• High school diploma or equivalent

• Prior experience in customer service, retail, or hospitality; banking experience a plus.

• Strong interpersonal and communication skills.

• Basic knowledge of banking products and digital tools.

• Ability to manage multiple tasks and prioritize in a fast-paced environment.

What we offer you:

• Competitive salary package

• Strong emphasis on work-life balance and wellbeing across the bank

• World-class Learning & Development platform and career development

• Generous annual leave entitlement and Private Healthcare

• Preferential banking facilities for employees