Service Advisor
At a Glance
- Category
- 🛍️ Retail
- Level
- Mid-Level
- Type
- Full-time
75% Get Rejected
- See if your CV passes Al Ghurair Group's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
1. Ensure that you collect as much information as possible on customers' concerns to help the tech fix the vehicle first time.
2. Try not to say no to the customer work out a way to find a alternative solution.
3. To update customer details during each visit.
4. To remind customers of previous highlighted repairs that now may need attention.
5. Always check to make sure repair parts and ordered parts are in stock.
6. Monitor the repair time compared to the promise time for updating the customer due to any changes.
7. Ensure service history is up to date.
8. This position will be the main point of contact for customers.
9. Service appointments are received in a timely manner.
11. To provide a warm welcome and promptly address any issues the customer may have.
12.To maintain clear and regular communication with the customer throughout the maintenance visit.
13. Start to build a strong relationship to ensure customer loyalty and retention.
14. Always be ready to help the customer to prioritize urgent safety repairs over non safety repairs.
15. Having the financial acumen to understand how the department makes profit.
Requirements
- •Ability to collect detailed customer concerns for technical repair
- •Problem-solving skills to provide alternative solutions to customers
- •Financial acumen to understand department profitability
- •Strong communication skills for regular customer updates
Responsibilities
- •Act as the main point of contact for customers
- •Collect and document customer concerns for technicians
- •Update customer details and service history during each visit
- •Remind customers of previous highlighted repairs
- •Monitor repair times against promised times
- •Check stock levels for repair and ordered parts
- •Provide a warm welcome and promptly address customer issues
- •Build strong relationships to ensure customer loyalty and retention
- See if your CV passes Al Ghurair Group's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
Al Ghurair Group is a prominent family business in the UAE with diverse interests including food manufacturing, printing, and property development.