Service Administrator | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 179895

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

FAMCO is seeking a highly organized and proactive Service Administrator to support and oversee critical administrative functions within our Service Department. This role plays a key part in driving operational excellence by ensuring accurate KPI reporting, supporting technical training initiatives, managing service contracts, coordinating procurement activities, and maintaining workshop assets and special tools.
The successful candidate will work closely with Service Operations, Warranty, Contracts, Technical Training teams, suppliers, and external stakeholders to enhance workshop efficiency, ensure compliance with quality standards, and deliver exceptional service support. This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced automotive and engineering environment.

What You Will Do

As a Service Administrator, you will:

• Ensure timely and accurate reporting of service KPIs, including technician productivity and utilization reports.

• Support Technical Training activities, including administration, delegate coordination, follow-up, and stakeholder communication.

• Manage the procurement process for tools, equipment, and special service tools, including supplier evaluation, sourcing, and contract negotiations.

• Coordinate with principals, Warranty, Contracts, and Service teams to provide operational support and technical feedback.

• Monitor and maintain workshop assets, ensuring proper upkeep, calibration, replacement planning, and compliance with company standards.

• Oversee service administration functions including invoicing, receivables, and Work-in-Progress (WIP) monitoring.

• Support Warranty and Contract departments by providing operational and administrative assistance.

• Administer service contracts, including proposal preparation, contract issuance, renewals, closures, monthly billing, and customer reporting.

• Ensure compliance with ISO quality, safety, and environmental standards across service operations.

• Contribute to continuous improvement initiatives that enhance workshop efficiency and productivity.

Required Skills to Be Successful

• Strong analytical, organizational, and problem-solving skills.

• Excellent communication and stakeholder management capabilities.

• Advanced proficiency in Microsoft Office applications, particularly Excel and reporting tools.

• Experience in KPI tracking, data analysis, and management reporting.

• Knowledge of procurement processes, supplier management, and contract negotiation.

• Ability to manage multiple priorities while maintaining high levels of accuracy and attention to detail.

• Strong understanding of service operations, workshop environments, and customer service principles.

About the Team

At FAMCO, our Service Operations team is dedicated to delivering world-class aftersales support and technical excellence. You will work alongside skilled technicians, service professionals, warranty specialists, and operational leaders who are committed to maintaining the highest standards of customer satisfaction, productivity, and operational efficiency. Our collaborative environment provides opportunities for growth, learning, and making a meaningful impact on the business.

What Equips You for the Role

• Diploma or Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or a related technical discipline.

• Minimum of 5 years' experience within an automotive, engineering, or retail distributor environment.

• Proven experience working with manufacturer standards, quality systems, and service programs.

• Demonstrated ability to gather workshop data, analyze performance metrics, and prepare KPI reports for management.

• Experience supporting service operations, technical training, warranty administration, or contract management functions.

• Strong commercial awareness with exposure to procurement, supplier management, and asset control.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.