Senior Technical Writer

Key Responsibilities

• Collaborate with Delivery, Development, and Application Support teams to gather detailed functional and non-functional

requirements.

• Author and maintain Software Requirements Specification (SRS) documents for systems being handed over post go-live.

• Develop standardized handover documentation templates and checklists.

• Ensure that all handover deliverables include architecture overviews, configurations, support scenarios, workflows, and known

issues.

• Translate technical specifications, user stories, and configurations into clear, structured documentation.

• Conduct interviews with SMEs and stakeholders to gather undocumented knowledge relevant to support.

• Review existing documentation and align with QMS and ITSM standards.

• Ensure documentation adheres to audit, compliance, and traceability requirements.

• Support periodic reviews and updates of documentation to reflect system changes or new releases.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Systems, Technical Communication, or related field.

• Exceptional writing and organizational skills.

• Strong understanding of software delivery lifecycle and production support environments.

Experience

• 5+ years as a Technical Writer in IT, software, or enterprise environments.

• Proven experience developing SRS or technical handover documents.

• Background in working within Agile, DevOps, or Waterfall delivery models.

Technical Skills

• Proficient in Microsoft Word, Confluence, JIRA, or documentation management systems.

• Familiarity with SRS, BRD, and technical design documentation standards.

• Experience with diagramming tools like Visio, Lucidchart, or Draw.io.

• Understanding of APIs, software architecture, and infrastructure basics.

Leadership Skills

• Ability to take ownership of the handover documentation lifecycle.

• Collaborate across departments to enforce standards and drive process improvement.

• Mentor project teams on documentation expectations and SRS structure..

Preferred Certifications

• Certified Technical Writer (e.g., CPTC by STC)

• ITIL Foundation (for understanding support environments)

• ISO 9001 Awareness or CMMI knowledge is a plus

Key Competencies

• Detail-oriented with a high degree of accuracy.

• Strong communication and stakeholder management skills.

• Analytical mindset with the ability to connect business needs to technical solutions.

• Proactive and self-driven with a commitment to quality.