Senior Support Engineer
75% Get Rejected
- See if your CV passes TAWANTECH's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Job Summary
Seeking a Senior Support Engineer with strong hands-on experience in FALCON Platform to provide L2/L3 production support, ensure system stability, and optimize fraud detection performance within a banking environment.
Key Responsibilities
• Provide production support and incident resolution (SLA-driven).
• Monitor fraud alerts, transactions, and system performance.
• Troubleshoot application, database, and integration issues.
• Support system upgrades, patches, and deployments.
• Perform root cause analysis (RCA).
• Coordinate with fraud operations, core banking, and IT teams.Requirements
Requirements
• 5+ years in banking application support.
• Hands-on experience with FALCON Fraud Management System.
• Strong SQL and Unix/Linux knowledge.
• Understanding of fraud monitoring (cards & digital payments).
• Familiar with ITIL processes.
Requirements
- •5+ years in banking application support
- •Hands-on experience with FALCON Fraud Management System
- •Strong SQL and Unix/Linux knowledge
- •Understanding of fraud monitoring (cards digital payments)
- •Familiar with ITIL processes
Responsibilities
- •Provide production support and incident resolution (SLA-driven)
- •Monitor fraud alerts, transactions, and system performance
- •Troubleshoot application, database, and integration issues
- •Support system upgrades, patches, and deployments
- •Perform root cause analysis (RCA)
- •Coordinate with fraud operations, core banking, and IT teams
Related Jobs
- See if your CV passes TAWANTECH's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.