Senior Services Officer-BBD(Outsource)

Key Accountabilities of the role
Oversee Ongoing due diligence reviews for all High, Medium & low Risk across all Business Banking.

• Maintain effective resources management/planning for the ODD team against team core activities and Utilization.

• Manage the Supervisors, Checkers & Makers daily & Monthly performance/productivity

• Create & review the KPIs for all ODD Supervisors, Checkers & Makers regularly and when needed.

• Prepare the Mid & Annual appraisal for the ODD Supervisors, Checkers & Makers Teams.

• Manage the daily operation of the ODD Supervisors,Checkers & Makers & Compliance with the Ongoing due diligence & Anti Money laundry regulations/SOPs.

• Reports compliance & all other issues and recommend changes to Management.

• Ensure that progress reports are shared with Senior Business Banking, Operations & Compliance management accurately & on time.

• Ensure that a proper follow-up is in place with Operations, Compliance, and other units for the pending cases.

• Prepare critical Reports to Senior Management/GCEO Office on demand to show the progress.

• Work effectively with the department Manager and other departments Senior co-workers,

• Prepare & Review all ODD related SOPs/Policies/SLA's, Memo's & BRIYs to ensure compliance with ODD, Anti money laundry regulations and recommend changes accordingly

• Ensure to follow action plans in response to compliance, Fraud violations & Audit discoveries identified cases.

• Identify Risks & set Controls for the ODD Teams.

• Arrange with Quality & Control team to Monitor RCSA, KRI, Control Testing for the ODD Makers & Checkers Teams.

• Ensure completion of ODD for all customers, otherwise approved consequence management is implemented.

• Ensure the Exit relationship exercise is implemented after deciding which relation to be exited after analyzing the customer Revenue, commitments, Facilities, DD' s, etc., and sharing the recommendation to Management.

• The final list is to be Shared with MIS team to provide the Account details & Status.

• Ensure Analysis of the shared MIS data is completed to decide which relation can be exited based on customer ongoing commitments with Bank and other parameters as per ADIB SOP's.

• Share the final list with BBD Product/Marketing Manager to dispatch the Exit letters to customers.

• Review after BAU period again the ODD completion status for all customers in scope, ensure all completed/under process cases are excluded from the closure.

• Share the final pending list for closure with BBD Checker team.

• For cases with Balances, to arrange to Issue a Payment orderto clear the balance and then to arrange for closure.

• Ensure implementing Customers Exemption from ODD Process by deciding which relation to be Exempted after analyzing the customer Revenue, commitments, Facilities, DD's, etc.

• The final list is to be shared with Group Compliance (GCD) to approve the exemption.

• Post Obtaining GCD approval, to communicate with IT/MIS team to obtain the Channels & Cards status/availability.

• After analyzing the data to share the final scope with MIS/CSF teams to process the blocking of the Channels & Cards.

• To Ensure Pop-Up Messages are placed for exempted customers as per approved Memo from GCD/Business.

• Any Other task assigned by Line Manager.

• Specialist Skills / Technical Knowledge Required for this role:
Professional certificate in Fraud, Compliance, Anti Money Laundry

• Good knowledge of ADIB Business Banking Products & services

• Good knowledge of Policies & Procedures

• Fair Knowledge of banking practices, regulations & risks

• Good Knowledge of Ongoing due diligence regulations issued by regulatory authorities

• Knowledge of Anti-Money laundering regulations issued by the regulatory authorities

• Computer skills

• Excellent Communication Skills

• Excellent in Excel.