Senior Security Agent - Hub Operations

Job Purpose

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates is a global leader in the aviation industry, known for its exceptional customer service and cutting-edge technology. Based in Dubai, the airline operates a vast network of international flights, offering passengers unparalleled comfort and convenience. As part of the Emirates Group, the company is committed to delivering innovative solutions and creating memorable travel experiences. With a strong focus on customer satisfaction, Emirates integrates modern communication channels to enhance service delivery across all touchpoints. The airline continues to set industry standards in operational excellence, sustainability, and digital transformation, ensuring that it remains a top choice for travellers worldwide.

The Senior Security Agent is responsible to coordinate, control and support security operations as outlined in the Security Policy and standard operating procedures. He/She is also responsible to provide supervision, including to outsourced personnel and ensure the smooth running of day-to-day operations through data collection, logistical support and incident reporting to senior management.

Generic

• Monitor and conduct random checks of personnel deployed in all security assignments to ensure that instructions and procedures are carried out.
• Prepare reports on all incidents during the shift, and submit to the relevant supervisor, for escalation to management where required.
• Prepare the work rosters to ensure the most efficient utilisation of manpower and thereby reduce overtime payments.
• Support preliminary investigations by collecting facts (e.g. workplace inspection etc.) in order to determine suitable action.
• Participate in the execution of operations as and when required for example, events (air show etc.), flight delays, staff shortages and other ad hoc services.
• Provide supervision to outsourced security personnel (Transguard Patrol) that are deployed at the Group facilities to ensure conformity to the Group Security Policy and requirements.

Facilities & Accommodation

• Monitor and control the reception log books. Report any unusual incidents to the line, following up on the results of any incidents to avoid recurrence.
• Inspect security aspects of the accommodation buildings, collate all maintenance requests received from tenants and provide the necessary reports to the appropriate departments. Follow up to ensure that all maintenance work is carried out promptly and with minimum inconvenience.

Cargo and Aircraft Protection Unit (CAPU)/Catering Security

• Provide and facilitate an operational security service for Emirates and dnata in the safe handling and storage of air cargo products in Dubai airports and any other location as required.
• Support the line in maintaining documentary evidence for all transactions and incidents as part of the risk management and supply chain security regime.
• Conduct and supervise security tasks related to cargo handling and aircraft protection, which include duties such as security search, inspection, escort, catering security and screening.

Airport Security and Documents Check Team

• Collate information and intelligence on profiled passengers from reports, disseminate the information and support the management in the coordination of necessary action.
• Support the supervisor in the execution of security related advance passenger information related systems, secure flight programs and watch lists as well as any other appropriate regulatory security programs. Examine the reservation systems for profiles of potential inadmissible passengers throughout the network, highlighting where appropriate to flight supervisors.

Qualification

Security General 3 Years 10 Years schooling or equivalent

Experience:

In the aviation security field is preferred Experienced in Microsoft word and Excel.

Fluent in English oral and written Arabic would be advantageous.

Safety Sensitive Role Yes

Hazards Working at height Exposure to hazardous energy systems Yes

Emirates Group is an international organisation with employees from over 170 nationalities; we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.