Senior Relationship Manager

What You Will Be Doing

1. Sales & Business Development

• Achieve assigned monthly and quarterly mortgage sales targets
• Source new business through:
• Direct customer engagement
• Referrals and personal networks
• Real estate brokers and developers
• Identify cross-selling opportunities (e.g., CASA, insurance, credit cards)2. Relationship Management

• Build and maintain strong customer relationships to ensure repeat business and referrals
• Provide tailored mortgage solutions based on customer needs
• Act as a trusted advisor throughout the home financing journey3. Customer Experience

• Ensure seamless onboarding and end-to-end handling of mortgage applications
• Deliver high service standards and timely communication to customers
• Address customer queries and concerns proactively4. Process & Compliance

• Ensure all applications comply with credit policies, regulatory requirements, and internal controls
• Coordinate with credit, operations, and legal teams for timely approvals
• Maintain accurate documentation and ensure timely submission5. Market Awareness

• Stay updated on:
• Market trends and property landscape
• Competitor mortgage offerings
• Regulatory changes
• Provide feedback to improve product offerings and processesWhat We Are Looking For

Qualification

• Bachelor’s degree or equivalent qualification.Experience:

• Operates within the bank’s sales strategy, compliance guidelines, and customer service standards.
• Adheres to regulatory requirements, internal policies, and risk management protocols.Follows approved product programs, pricing structures, and promotional campaigns.

• Behavioral Competencies: Fostering teamwork, building collaborative relationships, adaptability and resilience, team collaboration, result orientation, problem solving
• Functional Competencies: Attention to detail, effective communication, technical proficiency,Initiative in the area of work for achieving sales.