Senior Relationship Manager - Commercial Banking

What You’ll Be Doing:

Client Acquisition and Onboarding:
• Identify, market, and onboard new clients within the Elite Business Banking segment and HNIs, ensuring robust portfolio growth.
• Ensure a seamless onboarding process for new clients, adhering to the bank’s compliance and regulatory guidelines.

Cross-Selling and Product Promotion:
• Work closely with other units to identify and maximize cross-sell opportunities, promoting the entire range of business banking and other products.
• Maintain comprehensive knowledge of RAKBANK’s products and services to effectively meet client needs and drive business growth.

Financial Performance:
• Meet Financial Targets: Achieve or exceed budgeted sales and service targets, contributing to the overall financial performance of the Elite Business Banking division.
• Revenue Generation: Focus on generating low-cost transactional money and other revenue streams from the portfolio.

Compliance and Risk Management:
• Ensure all client interactions and transactions comply with the bank’s policies, Central Bank guidelines, and other regulatory requirements.
• Identify, assess, and mitigate risks associated with business banking activities, maintaining a high standard of risk management.

Market Feedback and Innovation:
• Gather and translate market feedback into product development, formulating innovative customer offerings to stay competitive.
• Continuously seek ways to improve service delivery and client satisfaction.

Portfolio Management:
• Manage and grow a portfolio of Elite Business Banking and HNI clients, providing personalized banking solutions to meet their unique needs.
• Develop and implement strategies to retain high-value clients, ensuring high levels of client satisfaction and loyalty.

Client Service and Support:
• Handle service requirements of all clients under the team, ensuring client expectations are met through effective coordination with service and back-office teams.
• Resolve SAS and Correspondent Bank queries in a timely manner, adhering to department turnaround times (TAT).

What We’re Looking For:

• Bachelor’s Degree or equivalent for Expats and Higher Degree Diploma or equivalent qualifications for Nationals (MBA preferred).
• At least 5 years of experience in Branch Banking, Operations, Relationship Management, or Customer Service, preferably in a similar role managing high-net-worth individuals (HNWI).
• In-depth understanding of the target market and its requirements, enabling effective acquisition and maintenance of quality, profitable relationships.
• Strong working knowledge of banking products and services, with proven skills in HNWI Relationship Management.