Senior Relationship Manager - Business Banking

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview:

As a Senior Relationship Manager, within Business Banking - Liabilities, you will be responsible for acquisition of new client relationships from Relationship Officers; upgrades from mass segment, maintenance and growth of existing client relationships, meeting Revenue targets for Assets, Liabilities and cross-sell. Achieve high levels of service standards and maximize client satisfaction and ensure compliance with UAE Central Bank and anti-money laundering regulations

Key Responsibilities:

• Financial: Deliver all the budgeted targets for revenue, profit, asset & deposit growth, customer acquisition and cross sell.
• Sales and Advisory Services: Grow and farm the accounts which have been opened by Relationship Officers and convert them into a profitable proposition for the bank. Ensure maximum penetration of the local market including NTB customers.
• Customer Service Excellence: Ensure minimum TAT’s and ensure service excellence. Assist the clients in resolving their issues regarding trade, assets, insurance and investments.
• Compliance and Risk: Be be fully aware of all policies relating to operational risk, sales processes, credit policy, anti-misselling, etc. and comply with the same.

Skills and Experience:

• Graduate – preferably business/finance/accounting
• Minimum 3 years of experience in an RM role.
• Knowledge of basic banking operations.
• Adherence to policies and procedures.
• Knowledge of basic banking operations.
• Knowledge of compliance regulations.

There’s never been a better time to join Emirates NBD.

We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.