Senior Personal Banking Advisor.CXC - RBG - DBC RAK Call Center.41.Client Experience and Conduct Group

We are seeking a talented and experienced Senior Personal Banking Advisor to join our dynamic team. In this role, you will be the voice of MashreqBank, providing an exceptional customer experience through telephone interactions. Your primary goal is to understand and meet the banking needs of our customers, ensuring their satisfaction and loyalty. You will be a key contributor to our customer-centric culture, driving sales and delivering exceptional service.

Job Purpose: To delight internal and external customers over the telephone.

Key Responsibilities:

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback for continual product development.