Gulf Bank
Senior Officer, TSSO - Support Systems
🇰🇼 Kuwait, Kuwait🏢 On-site
System ManagementAPISoftware DevelopmentUATVendor ManagementIT Governance
At a Glance
- Category
- 💻 Technology
- Level
- Senior
- Type
- Full-time
Stand Out
- Get to the top of Gulf Bank's applicant pile
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
- System Management
- Maintain production systems and resolve any issues
- Satellite Applications support
- Application Integration and API Calls
- Cards services
- Coordinate with vendors on system updates and requested changes
- Obtain updates/changes and arrange for implementation.
- Provide work schedule with timelines.
- Software Development:
- Obtain requirements from Business groups.
- Analyze business requirements in the CR and coordinate with vendors and internal staff for development and delivery
- Test and evaluate patches developed in-house or received from vendors before submitting for UAT
- Conduct Pretest with users - Demonstration to the users on new and upgraded software.
- Business unit support:
- Support during UAT
- Trouble-shoot systems
- Ensure business unit has required systems support
- Reports:
- Provide business with the ad-hoc reports as per their requirements
Generic Accountabilities:
- Corporate governance & compliance
- Work fully within risk policies & procedures and all compliance regulations
- Work as per the IT policies and procedures following the change management etc.
6. Key Performance Indicators:
- Good understanding of business requirements
- High quality support to business unit
- Effective management of projects within time lines.
- Positive feedback from users
- Effective updating of systems
- Effective reports and analyses in line with business unit requirements
- Effective operation of processes
- Minimal downtime of systems
- Effective relationships with vendors
Generic KPIs
Compliance with operational procedures and instructions, risk policies
Requirements
- •Experience in system management and production system maintenance
- •Knowledge of Satellite Applications and API calls
- •Ability to coordinate with vendors on system updates and changes
- •Experience in gathering and analyzing business requirements
- •Ability to conduct pre-testing and user demonstrations
- •Knowledge of corporate governance and risk policies
- •Understanding of IT change management procedures
Responsibilities
- •Maintain production systems and resolve technical issues
- •Support Application Integration and API Calls
- •Coordinate with vendors for system updates and requested changes
- •Provide work schedules with clear timelines
- •Obtain requirements from business groups and coordinate development
- •Test and evaluate patches from internal teams or vendors
- •Conduct Pretests and demonstrations for new/upgraded software
- •Provide ad-hoc reports as per business unit requirements
Related Jobs2 similar jobs
Stand Out
- Get to the top of Gulf Bank's applicant pile
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
Company
Gulf Bank is one of Kuwait's largest commercial banks. It provides a wide range of banking and financial services including loans, deposits, credit cards, and digital banking solutions.