Senior Officer, Trade Operations.FTC- Lodgement.Operations Group

Job Purpose

The incumbent will be responsible for processing transactions in the area of Trade Finance for various business segments. Accurate data entry of the documents submitted by the customers to produce the final product.

Dimensions

KPINo Ops Loss

Accuracy as per TATEnsure all KPI’s are met including 99.50% accuracy and Zero TAT misses. No Ops loss to be ensured

Control AdherenceMeeting DCFC & control requirements

Customer satisfaction and control effectivenessAll controls specified to be met. All processing requirements to be as per customer satisfaction

Key Result Areas

Ensure all procedures that are developed comply with Bank Policy and Guidelines.

Review customer complaints and take immediate action to satisfy them.

Responsible for inputting documents into the system and generate ID.

Ensure MBO achieved on time.

Handle Trade Operations documents

Ad-hoc tasks given by the Team Head

Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.

Preparing/tracking all new received and lodged documents for BNC LODG

Scanning of documents. & Rescanning of all types of documents (as per requirements)

BNC doc dispatching.

Operating Environment, Framework and Boundaries, Working Relationships

Operates in very competitive environment, where customers are extremely demanding, where quality of service is the only differentiator in the market. Has significant interaction with customers, Business (CIBG, FI, RBG).

Staff has to adhere to strict compliant with Bank procedures.

Problem Solving

Managing customers’ expectations, Innovative Ideas.

Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues

Decision Making Authority & Responsibility

Ensuring that SOP/OPM/ ADM and other relevant internal documents are taken up for necessary reviews/amendments whenever there is process enhancement/ system changes. Transaction processing as per the ADM assigned. Taking corrective and preventive action based on Customer complaints.

Shares responsibility with his/her seniors.

Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results

Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.

Knowledge, Skills and Experience

Bachelor's Degree.

At least 4-6 years of relevant working experiences in Trade Operations

Multiple product knowledge and relevant experience of 2-3 years is a must

Strong communication skills and interpersonal skills.

Proficiency in MS Office (Word and Excel).

Attentive to details, strong analytical skills and interpersonal skills.

Able to work under pressure, excellent organizational skills and good team player.