Senior Officer, Domestic Payment

The job-holder is responsible for processing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank’s / Regulator Compliance standards. S/he is expected to support the unit in

• Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.

• To minimise operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.

• Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.

• Performing monthly reconciliations and follow-ups on outstanding.

• Undertaking all daily-processing activities related to a particular product or sub function in Payment Center.

• To assist departments by providing appropriate delivery and support functions.

• To ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records.

• To participate actively in the various initiatives within section / unit / and the Bank as and when required.

• To engage on any other activity, falling within pretext of a Processor.

• Providing periodical reports and management information for effective decision making. Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
• Maintaining the highest level of internal and external customer satisfaction standards
• Policies, Systems, Processes & Procedures

§ Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

§ Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.

• Continuous Improvement

§ Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

• Reporting

§ Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Job Context (Specific Accountabilities) :

• Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints, minimum 95% adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• Nil unauthorised breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
• Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).
• NIL critical findings in regulatory /external/internal audits.
• No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented
• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit.
• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring
• Ensure excellent housekeeping standards at all times
• Support multi desks and multi functions within the department.QUALIFICATIONS & EXPERIENCE:

Minimum Qualification

• Bachelor’s degree

Minimum Experience

3 years’ relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the payment function.