Senior Officer, Digital Trade Finance

Job Purpose
The primary responsibility of the role is to contribute to the development of trade finance digital solutions and support trade transformation initiatives across various new‑age platforms and technologies. The role also manages the end‑to‑end onboarding of corporate banking clients onto Mashreq’s digital trade finance platforms, ensuring a seamless transition, optimal user adoption, and delivery of comprehensive pre‑ and post‑onboarding training across all Mashreq markets to maximize trade channel commercialization and enhance the overall client experience.

Key Results Areas
• Contribute to the development, enhancement, and continuous improvement of digital trade finance solutions, providing functional input based on customer usage, onboarding insights, and market feedback.
• Support trade transformation initiatives across emerging and new‑age platforms, including participation in pilots, phased rollouts, and adoption drives.
• Collaborate with Product and Technology teams to validate business requirements, user journeys, workflows, and functional designs for digital trade solutions.
• Support rollout of new features, enhancements, and digital trade products across markets, working closely with in‑country Trade Product Managers to drive adoption and commercialization
• Execute end to end onboarding activities for digital trade platforms in line with established procedures and quality standards.
• Facilitate customer setup including system access, entitlement structuring, and initial transaction readiness.
• Support pre go live testing activities (e.g., penny tests, workflow validation) to ensure onboarding completeness, where applicable.
Deliver standardized and enhancement specific training sessions for corporate customers, both in person and via virtual platforms, ensuring clear understanding of system functionalities, workflows, and best practice usage.
• Conduct detailed system walkthroughs, live demonstrations, and tailored user guidance aligned to customer needs and new solution releases.
• Maintain and continuously enhance training materials, user manuals, quick reference guides, and digital learning content to reflect product enhancements and new age solution capabilities.
• Provide functional support for digital trade products to customers and internal stakeholders, ensuring timely and accurate assistance.
• Conduct initial issue analysis and coordinate with Operations, Product, or Technology teams for resolution.
• Track, document, and follow up on cases to ensure closure within agreed SLAs.

Knowledge Skills and Experience
• Minimum 2 years of experience in Transaction Banking – Trade Sales, Product or Trade Operations.
• Strong knowledge of Digital Trade platforms, electronic channel onboarding processes, and related customer journeys.
• Strong grasp of international trade products, documentation, and standard market practices.
• Excellent communication, presentation, and stakeholder management skills with the ability to influence and guide users effectively.
• Strong analytical mindset with the ability to interpret data, identify patterns, and resolve issues logically.
• Proven ability to work collaboratively across multiple teams and geographies.
• Experience in customer onboarding, user training, or system support roles.
• Bachelor’s degree in business, Finance or Banking