Senior Officer, CCS - GS

•Possess hands on experience in handling walk in customers.

•Possess adequate skills in managing client service counter functions.

•Act as the first point of contact for walk in clients, receive instructions/documents and attend client queries.

•Carry out customer identification checks in line with standard operating procedure.

•Handle day-to-day activities assigned by the unit head for all products pertaining to Corporate client services

•Support relationship management teams by providing operational services and support to their clientele.

•Possess experience on cash management operation functions like inward and outward remittances, cheque clearing.

•Possess appropriate understanding on other cash management related products & procedures.

•Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per departments SOP.

•Review SOPs as per internal Audit and RMU requirement for the process handled.

•Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.

•Maintain confidentiality of customer data in line with data leakage and prevention policy.

•Actively participate in systems changes / process enhancements / pan bank initiatives in timely and effective manner.