Senior Officer, CCS - GS ( Alain )

KEY ACCOUNTABILITIES:

• Possess hands on experience in handling walk in customers.
• Possess adequate skills in managing client service counter functions.
• Act as the first point of contact for walk in clients, receive instructions/documents and attend client queries.
• Carry out customer identification checks in line with standard operating procedure.
• Handle day-to-day activities assigned by the unit head for all products pertaining to Corporate client services
• Support relationship management teams by providing operational services and support to their clientele.
• Possess experience on cash management operation functions like inward and outward remittances, cheque clearing.
• Possess appropriate understanding on other cash management related products & procedures.
• Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per departments SOP.
• Review SOPs as per internal Audit and RMU requirement for the process handled.
• Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.
• Maintain confidentiality of customer data in line with data leakage and prevention policy.
• Actively participate in systems changes / process enhancements / pan bank initiatives in timely and effective manner.

Job Context :

• Ensure timely service to clients and arrange to provide appropriate service either directly or in liaison with other internal departments or branches.
• Receive customer requests/documents and provide acknowledgement back upon receipts.
• Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery.
• Verify the authority of customers authorized representative while accepting delivering documents.
• Manage processing of inward /outward and account to account transfers.
• Handle processing of post-dated and current dated cheques without compromising the accuracy standards set by the unit.
• Attend & resolve queries on time from both internal & external customers.
• Provide appropriate statistics on MIS.
• Provide back hand support to Operations teams on: -
• Account Opening documentation
• Account maintenance activities
• Corporate Credit Card operation
• Cheque book request
• Balance confirmation letters
• Return Cheques
• Payments (Inward and Outward) related queries
• Charges related issues
• eChannel related issues
• Client Correspondence
• Exception handling
• Any other responsibilities assigned from time to time as part of job rotation exercise.

FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY:

• Functions within the framework and boundaries of Group policies as well as overall organizational governance.
• Services rendered are limited to Privileged Banking client Group.

QUALIFICATIONS & EXPERIENCE:

• Minimum Qualification: Bachelor’s Degree / Higher Diploma

• Minimum Experience: Minimum 2 years of banking work experience specific to the job role.