FAB Bank
Senior Officer, CCB & IB Account Maintenance (Emiratized Role)
🇦🇪 Abu Dhabi, UAE🏢 On-site
Customer ServiceAccount MaintenanceSOPSLAComplaint ResolutionEmiratization
🌙 Emiratized
Don't Risk It
- Scan your CV for errors before FAB Bank sees it
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
- To assist in providing a high quality service desk, in line with CIB Account Services Role and responsibilities, initiate to quick resolution of complains, acting as the first line of services desk to provides with full support services to stakeholders, to assist and support team leader in being high quality service provider, by resolving the issue from the first time to avoid escalations, ensure all complains and logs resolved within standard timing and follow up with pending cases if any.
- To follow the Standard Operating Procedures (SOP’s) for the assigned role, to assist the Team leader in all activities required to ensure the Service Delivery processing activities of the team are completed within the Service Limit Agreements (SLA’s) for the activity in terms of Turnaround Times (TAT) Volume and Quality, Assist the Team leader in solving day-to-day problems and the implementation of continuous improvement project across the Team.
Requirements
- •Assist in providing high-quality service desk support
- •Initiate quick resolution of complaints
- •Act as the first line of service desk
- •Provide full support services to stakeholders
- •Resolve issues on the first contact to avoid escalations
- •Ensure complaints and logs are resolved within standard timing
- •Follow Standard Operating Procedures (SOP's)
- •Assist in meeting Service Limit Agreements (SLA's) for Turnaround Times (TAT), Volume, and Quality
Nice to Have
- •Assist the Team leader in solving day-to-day problems
- •Assist the Team leader in the implementation of continuous improvement projects
Responsibilities
- •Assist in providing a high quality service desk
- •Initiate quick resolution of complaints
- •Act as the first line of services desk
- •Provide full support services to stakeholders
- •Resolve issues from the first time to avoid escalations
- •Ensure all complains and logs resolved within standard timing
- •Follow up with pending cases if any
- •Follow the Standard Operating Procedures (SOP’s) for the assigned role
Browse Similar
Don't Risk It
- Scan your CV for errors before FAB Bank sees it
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Benefits Package
🏠Housing
✈️Flights
🏥Medical
🎓Education
🚗Transport
💰Gratuity
🎯Bonus
📦Relocation
GCC Info
🌙 Emiratized
Company
FAB Bank
5000+ employees
FAB Bank (First Abu Dhabi Bank) is the UAE's largest bank and one of the world's largest and safest financial institutions. It offers a wide array of financial services.
Visit WebsiteView all jobs