Senior Manager - E-Commerce

Objective:

Key responsibilities:

1. Multi-Market Webstore Ownership & Brand Consistency
Lead and optimize six localized GCC webstores, ensuring each reflects the brand’s DNA, storytelling, and premium positioning.
Adapt global guidelines to deliver experiences that are locally relevant yet globally consistent.
Ensure flawless execution of global campaigns, launches, and storytelling across all markets.
Maintain high standards across content, navigation, merchandising, and overall digital presentation.

2. Commercial Performance & P&L Management
Drive sustainable growth across all markets while protecting long-term brand equity.
Develop and execute trading plans aligned with global rituals and regional cultural moments such as Ramadan and gifting seasons.
Own commercial performance including revenue, conversion, average order value, and margin health.
Balance performance ambition with brand integrity and customer trust.

3. Customer Experience, Digital Growth & CRM
Create a seamless, sensorial digital journey that reflects the brand’s philosophy at every touchpoint.
Elevate the experience from homepage to checkout, transforming transactions into moments of inspiration and connection.
Lead full-funnel digital growth strategies focused on quality traffic, meaningful engagement, and loyalty.
Strengthen CRM and personalization to build long-term customer relationships.

4. Omnichannel Integration, Operations & Central Collaboration
Connect online and offline experiences to create a true brand ecosystem across stores, webstores, and clientele touchpoints.
Ensure a frictionless and premium service experience from order placement through delivery and post-purchase support.
Use analytics to refine journeys, unlock growth opportunities, and translate insights into action.
Act as the voice of GCC within the global digital community, partnering closely with Central Head Office to implement initiatives and share regional insights.

Desired Experience:

 Bachelor’s degree in Business, Marketing, Digital Commerce, or a related field.
 5-8 years of experience in e-commerce or digital roles, preferably within premium fashion, beauty, or lifestyle retail.
 Proven experience managing multi-market e-commerce platforms.
 Strong commercial acumen with a deep appreciation for brand, storytelling, and customer experience.
 Solid understanding of digital marketing, CRM, personalization, and omnichannel retail.
 Strong analytical skills with the ability to translate data into actionable insights.
 Excellent stakeholder management skills, with experience working across local and global teams.
 Detail-oriented, customer-centric, and comfortable operating in a fast-paced, premium retail environment.