Senior Manager - Automated Channels (UAE Nationals Only)

Job Responsibility:

Activities that are necessary to govern the successful delivery of Tablet Banking roadmap and strategy by playing an integral role in the projects, initiatives, and changes / enhancements in terms of requirement gathering, documentation, processes, policies, & procedures finalization.

• Drive achievement of Tablet Banking objectives across delivery, adoption, migration, usage, and performance metrics.
• Ensure STP grows year‑on‑year, and discrepancy rates are reduced through process improvements, automation, and enhanced validation.
• Continuously monitor channel KPIs and identify improvement opportunities.
• Liaise with business, IT, operations, product, compliance, and branch teams for end‑to‑end alignment.
• Maintain deep knowledge of all relevant processes, system flows, policies, and procedures.
• Lead the design, development, and rollout of innovative features for retail products on the Tablet channel.
• Drive digital automation initiatives to strengthen STP, reduce manual interventions, and improve Turnaround Time (TAT).
• Ensure product and technology deliverables are launched within planned timelines and quality benchmarks.
• Develop and execute strategies to enhance frontline adoption and user engagement.
• Ensure adoption initiatives translate into higher STP contribution and lower discrepancy ratios.
• Partner with branch leadership to reinforce consistent usage across locations.
• Lead regular technology upgrades and enhancements to ensure a seamless digital experience.
• Own issue triaging and collaborate with engineering, testing, and support teams for prompt resolution.
• Conduct root-cause analysis to prevent recurring issues and reduce operational discrepancies.
• Coordinate research and documentation for internal/external audits.
• Maintain strong governance and process controls in alignment with regulatory expectations.
• Manage end-to-end production support for Tablet Banking across sourcing, operations, and product teams.

Job Skills & Qualifications:

• Minimum 2 years of Senior Digital Transformation related experience
• Bachelor /Master Graduate
• UAE National with Family BookWhat we offer you:

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees