Senior Lead, Receivables & Collections

Role specific responsibilities:

• Identify requirements and create a solution architecture that meets identified requirements.
• Analyze the solution or processes (including, but not limited to, Service Management) and offer ways to simplify them.
• Proficiency in troubleshooting software or infrastructure issues, using tools or debugging a large codebase.
• Improve team operation practices by incorporating best practices.
• Successfully launch new features or re-architect old features, balancing technology with business value.
• Identify and fix security vulnerabilities.
• Integrate software or existing solutions with existing systems.
• Practical knowledge of the DevSecOps Model.General functional responsibilities:

• Experience and proficiency in object-oriented design and analysis.
• Hands-on experience in designing interactive applications, automation solutions, or service management solutions.
• Working experience in version control and source control software (e.g., GitHub/GitLab).
• Excellent knowledge of relational databases, SQL, etc.
• Maintain coding or Service Management standards.
• Identify and evaluate new technologies for implementation.
• Strong analytical and reasoning skills with the ability to visualize processes and outcomes.
• Experience in system performance monitoring and tuning.
• Continually improve system monitoring and alerting.
Core competencies required:

• 5-7 Years of Experience in Software Development Life Cycle or Service Management (e.g. Incident, Problem, Change, Configuration, Availability, IT Continuant Management)
• Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies
- Business Insight
- Quality Decision Making
- Manages Ambiguity
- Fosters Innovation
- Leverage AI Capabilities
- Leadership and Mentoring
- Coaches and Develops talent
- Ownership and Accountability