Senior IT Support Specialist
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The Senior IT Support Specialist is responsible for ensuring seamless IT operations across all company sites by delivering high-quality technical support and resolving complex issues. The role supervises the IT support team, coordinates with business and operational functions, and implements ITIL-based processes to maintain service continuity, enabling smooth and efficient business operations in a fast-paced retail and warehouse environment.
Requirements
• 4+ years of experience in IT or technical support roles.
• Strong troubleshooting skills for hardware, software, and operating systems.
• Solid experience with ITIL processes, incident management, and helpdesk operations.
• Experience supporting retail, warehouse, or logistics environments.
• Bachelor’s degree in IT, Computer Science, or a related field.
• ITIL Certification (required).
• MS 365, Google Workspace, and Azure Fundamentals (AZ-900) knowledge.
Requirements
- •4+ years of experience in IT or technical support roles
- •Strong troubleshooting skills for hardware, software, and operating systems
- •Solid experience with ITIL processes, incident management, and helpdesk operations
- •Experience supporting retail, warehouse, or logistics environments
- •Bachelor’s degree in IT, Computer Science, or a related field
- •ITIL Certification (required)
- •MS 365, Google Workspace, and Azure Fundamentals (AZ-900) knowledge
Responsibilities
- •Deliver high-quality technical support
- •Resolve complex IT issues
- •Supervise the IT support team
- •Coordinate with business and operational functions
- •Implement ITIL-based processes
- •Maintain service continuity
- •Enable smooth and efficient business operations
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