Senior Guest Relations Executive (Saudi National Talent) - Food & Beverage - Jumeirah The Red Sea
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About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About the Job
An exciting opportunity has arisen for a Senior Guest Relations Executive (Saudi National Talent) – Food & Beverage at Jumeirah The Red Sea.
The main duties and responsibilities of this role include:
• Ensure the hostess desk or door is always manned to provide all guests with a friendly and prompt welcome upon arrival.
• Schedule dining reservations and arrange parties or special services according to Restaurant Reservations SOP, ensuring efficient coordination.
• Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings professionally and in accordance with standards.
• Greet guests warmly, escort them to tables, match their pace, and present menus promptly after seating. Share guest names with relevant service staff immediately.
• Act as an escort for VIP and regular guests/residents, providing personalized attention and maintaining knowledge of their preferences, allergies, and special requests.
• Anticipate and fulfill guest needs accurately, including those with special requirements, delivering service that exceeds expectations while adhering to Heart of Jumeirah standards.
About You
The ideal candidate for this position will have the following experience and qualifications:
• Hold a Highschool diploma or Secondary education.
• Have 2-3 years of experience in guest service-related work in a 5-star hotel.
• Hold a Diploma/Degree in Hospitality Industry (desirable).
• Possess experience of working in an international capacity.
• Demonstrate a clear understanding of cultural differences showcasing trust and respect for everyone.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Locally relevant benefits as determined by the property
Requirements
- •High school diploma or secondary education
- •2-3 years of experience in guest service in a 5-star hotel
- •Experience working in an international capacity
- •Clear understanding of cultural differences, trust, and respect
Nice to Have
- •Diploma/Degree in Hospitality Industry
- •Knowledge of guest preferences, allergies, and special requests
Responsibilities
- •Ensure hostess desk is manned for a friendly and prompt welcome
- •Schedule dining reservations and arrange services according to SOP
- •Handle restaurant inquiries and bookings professionally
- •Greet guests warmly, escort them to tables, and present menus
- •Share guest names with relevant service staff immediately
- •Act as an escort for VIP and regular guests, providing personalized attention
- •Maintain knowledge of guest preferences, allergies, and special requests
- •Anticipate and fulfill guest needs, exceeding expectations
- See if your CV survives Jumeirah Group's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.