Landmark Group
Senior Executive - Retail (Customer Relations), Home Centre, KSA
🇸🇦 Saudi Arabia, Saudi Arabia🏢 On-site
Customer RelationsRetailComplaint ManagementBack-office OperationsPerformance Analysis
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The Sr. Executive - Retail (Customer Relations) is responsible for acting as the primary point of contact (POC) for customer complaints received through the Ministry of Commerce (MOC) channels. The role involves handling back-office customer relations activities, coordinating with internal stakeholders, ensuring timely resolution of complaints, and providing performance analysis and insights to support service improvement.
Responsibilities
- •Act as the primary point of contact (POC) for customer complaints received through Ministry of Commerce (MOC) channels
- •Handle back-office customer relations activities
- •Coordinate with internal stakeholders to resolve issues
- •Ensure timely resolution of customer complaints
- •Provide performance analysis and insights to support service improvement
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What's Your Score?
- See the score Landmark Group's ATS gives your resume
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
GCC Info
Company
Landmark Group
5000+ employees
Landmark Group is a major retail and hospitality conglomerate in the Middle East, Africa, and India. It operates numerous well-known retail brands and businesses.
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