Senior Executive.Call Center.Aster Online - Br of Aster Pharmacies Group LLC

Key Responsibilities: Customer Query Resolution

• Handle escalated customer queries related to online orders

• Investigate issues and provide timely resolution

• Take ownership of queries until closure
Order Lifecycle Management

• Track and manage order status across systems

• Ensure smooth handling of orders from placement to delivery

• Maintain visibility of order updates and delays
Refunds and Returns

• Process refund requests and validations

• Handle returns and reverse logistics

• Ensure adherence to timelines and policies
Stakeholder Coordination

• Work with internal teams such as Category, Finance, and Operations

• Coordinate with external partners including delivery providers and vendors

• Ensure faster resolution through effective collaboration
Operational Excellence

• Monitor resolution timelines and closure rates

• Maintain high accuracy and attention to detail

• Identify recurring issues and suggest improvements
Customer Experience

• Ensure clear and professional communication

• Minimize escalations and complaints

• Support high-volume operations efficiently
Eligibility Criteria:

• 1 to 2 years of experience in e-commerce or customer operations

• Strong performance track record

• Familiarity with order management systems is preferred
Preferred Skills:

• Strong communication skills

• Attention to detail

• Problem-solving ability

• Ability to manage high query volumes

• Good coordination and stakeholder management skills