Sales Specialist - Account Growth (An Opportunity to Relocate to Qatar)

The AI-powered OS for beauty,
wellness and self-care

About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.

Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview

Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business.

This is a unique opportunity to join Fresha at an exciting stage of growth in the GCC. As the first Account Manager based in Qatar, you will play a key role in establishing our presence in a new market while also supporting customers across Saudi Arabia and other parts of the region. We welcome applications from candidates who are genuinely motivated by the opportunity to take ownership, build strong client relationships, and grow with us as we expand.

Reporting directly to the Head of Account Management, you will be accountable for building relationships and driving monetisation of the Fresha platform.
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact.

Please note that while onboarding for this role will take place in the UAE, the permanent location for the position is Qatar. Following successful completion of onboarding, the successful candidate will be expected to relocate to Qatar within approximately two weeks and continue in the role from there on a full-time basis. Fresha will provide visa sponsorship, however relocation costs and practical arrangements will need to be managed independently by the successful candidate.

* Arabic speaking is a mandatory requirement

Commercial Growth

• Accountability - Accountable for meeting key performance indicators on monetisation and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform.

• Conversion - Proactively introduce, educate and convert Partners on to Fresha’s payments solution.

• Optimise - listing content and availability competitiveness on the marketplace to maximise conversions.

Relationship Building

• Partnership - Have a pool of Partner accounts serving as a dedicated advisor for all your Partners assisting them on their journey to product adoption.

• Guidance - Advising Partners on suitable product selection based on their needs and specifications.

• Engagement - Ensure a strong Partner Experience through building relationships by attending video meetings with your pool of Partners and effectively communicating the Fresha features and benefits.

• Collaboration - Build key internal relationships with our Sales and Onboarding teams to ensure smooth transition and handover of Partners through the Partner journey.

• Feedback - Collaborate with our Product teams to provide important product feedback to help enhance future releases.

• Sales - Use consultative sales techniques to understand customer needs and requirements and have the ability to upsell and cross-sell the Fresha Platform.

What we are looking for

• Partner Facing - Demonstrable experience in effectively delivering commercial outcomes from a previous Partner facing role

• Commercially Motivated - Shown to be commercially motivated with an ability to adapt and achieve targets

• Analytical - Proven experience in using and analysing data and reporting effectively to improve commercial outcomes

• Initiative - Naturally proactive and inquisitive, with a desire to consistently learn and improve

• Outbound Sales - Previous experience in an outbound call environment or a related sales position preferred

• Communication - Excellent and proven written, verbal and presentation skills

• Innovative - Creative thinking and problem-solving mindset

• Relationship Building - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards

• Team Player - Happy to roll sleeves up and assist the team when required

• Initiative - Ability to self-starter with a proactive approach

• Adaptability - Comfortable working in a fast-paced and changing environment

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Interview Process

• Screen Call - Video-call with a member from the Talent Team (30m)

• Skills & Experience - Video interview with Hiring Manager (45m)

• Presentation - Video interview with Hiring Team (75m)

We aim to complete the entire interview process and deliver feedback within 2 weeks.

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframeInclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.