Sales Manager - Retail | Al-Futtaim Motors | Toyota Al Ain

Job Requisition ID: 179977

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

Join Al-Futtaim Motors as a Sales Manager – Toyota Al Ain and take the lead in driving the performance of one of Toyota's key locations in the UAE.

This role is ideal for a passionate and commercially driven automotive sales leader who thrives in a customer-centric environment. You will be responsible for leading the showroom sales team, delivering exceptional customer experiences, achieving business targets, and strengthening Toyota's position as the automotive brand of choice in the Al Ain market.

As a leader, you will inspire your team to exceed expectations while fostering a culture of excellence, accountability, and continuous improvement.

What You Will Do

• Lead, motivate, and develop a high-performing sales team to achieve monthly and annual sales targets

• Drive showroom performance through effective sales planning, coaching, and execution

• Monitor sales performance and implement action plans to maximize opportunities and profitability

• Ensure outstanding customer experiences throughout the entire vehicle purchasing journey

• Coach and support Sales Executives in customer engagement, negotiation, and closing opportunities

• Manage customer concerns and escalations to maintain high customer satisfaction levels

• Drive customer retention and loyalty through exceptional service and relationship management

• Ensure compliance with Toyota and Al-Futtaim sales processes, policies, and standards

• Utilize sales data and market insights to improve operational and commercial performance

• Foster a culture of teamwork, accountability, and continuous learning
Required Skills to be Successful

• Strong leadership and team management capabilities

• Proven track record in achieving and exceeding sales targets

• Excellent customer relationship and stakeholder management skills

• Strong business acumen and commercial awareness

• Ability to coach, mentor, and develop sales professionals

• Excellent communication, negotiation, and influencing skills

• Strong analytical and problem-solving abilities

• Customer-focused mindset with a passion for delivering exceptional experiences

• Ability to perform effectively in a fast-paced and target-driven environment
About the Team

At Toyota Al Ain, you'll join a dedicated and customer-focused team committed to delivering exceptional automotive experiences. Working alongside showroom, operations, and leadership teams, you'll contribute to the success of one of the UAE's most trusted automotive brands while helping customers find the right mobility solutions for their needs.

What Equips You for the Role

• Bachelor's Degree or equivalent qualification

• Minimum 5 years of sales experience

• At least 2-3 years of experience in a sales leadership or supervisory role

• Automotive retail sales experience is highly preferred

• Strong understanding of sales operations and customer engagement strategies

• Experience managing team KPIs and business performance targets

• Strong Microsoft Office proficiency

• Fluent English communication skills; Arabic is an advantage
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.