Sales Consultant

Job purpose

The Sales Executive, New Cars is responsible for actively selling products of the department meeting targets for the sale of vehicles, accessories and associated warranty, finance, and insurance products.

To ensure SE meets the SSI commitment set by the management.

Job responsibilities

• To follow all steps of sales process i.e. prospecting, meeting and greeting, consultation, presentation, demonstration, negotiation, gaining commitment, closure and delivery and post-sales follow up.

• To ensure that documentation is as per the company policy.

• To liaise closely with other departments to complete the sales process.

• To report daily activities to the Sales Supervisor/Manager

• To achieve sales targets on monthly, quarterly, and annual basis while maximizing profit gained from each transaction.

• To close maximum opportunities while maintaining and increasing existing customer base.

• To assist customers with finance and insurance products as per customer requirements.

• To achieve Accessories, In-house insurance and GAP insurance targets.

• To make productive sales process related videos for customers and achieve Venta Vid targets.

• To ensure achieving the targets of internal and external Mystery Shopping programs.

• To follow-up with customers on timely basis.

• To participate in sales meetings.

• To achieve all KPI’s set by management.

• To generate enough number of outdoor appointments for prospected customers through telephone / web / CRM

• To leverage social media platforms in a month to generate leads.

• To meet customer expectations.

• To schedule follow up, delivery and new customer acquisition utilizing strong time management.

• To assist customers in making the correct choice of vehicle and build loyalty by providing a personalized and tailored sales experience to each customer.

• To achieves SSI (Sales Satisfaction Index) targets by providing excellent customer service.

• To ensure accurate collection and submission of customer details.

• To build, grow and maintain good relationship with customers.

• To ensure smooth, clean and defect free delivery of sold vehicles as promised to customers.

• Other related tasks as required.

Educational Qualification

• Diploma or equivalent in a related field

Work Experience

• 2-3 years of sales experience in automobile or related industry

• Computer proficient and should have good communication skills.

Competencies

• Customer First

• Result Oriented

• Accountable

• Time Management

• Good Interpersonal skills

• Communication skills

• Selling skills

Languages

• English