Sales Account Manager

AlGooru is hunting for the next generation of Sales talents!

We’re looking for a Sales Account Manager

Who Are We ❓

📚 AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students of all ages and levels (K-12, university, and professionals).

🪙 We've been backed by various local, regional, and international investors including Constructor Capital, Plug & Play Ventures, Techstars, KAUST, Hub71, family offices, and others.

💡 A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master.

The Role Highlights 💡

Main Responsibilities:

• Drive sales and close deals by engaging leads, understanding their needs, and recommending the right tutoring solutions.
• Manage and grow customer relationships to ensure retention, renewals, and upselling opportunities.
• Handle customer queries and resolve issues across channels, ensuring a smooth and positive customer experience.A Day In Your Life:

Sales & Revenue Growth

• Drive and exceed monthly sales targets
• Engage with inbound leads (parents & students) and convert them into paying customers
• Identify customer needs and recommend the best tutoring solutions/packages
• Upsell and cross-sell services to maximize customer value
• Follow up consistently to close deals and reduce drop-offs Account Management & Retention

• Build and maintain strong relationships with parents and students
• Drive retention, renewals, and long-term engagement
• Act as the main point of contact for assigned accounts Customer Support & Operations

• Handle customer queries, complaints, and requests across channels (calls, WhatsApp, email)
• Resolve issues related to:
• Payments & billing
• Refunds
• Technical issues
• Service experience
• Escalate complex cases when needed and ensure fast resolution Process & Performance

• Track and manage customer interactions, tickets, and sales data
• Optimize response time and improve customer experience metrics
• Identify gaps in the funnel and suggest actionable improvements
• Support continuous improvement of internal tools (CRM, ticketing systems) Requirements

You’re the Sales Account Manager we’re looking for if you have:

• 2–4 years of experience in B2C Sales, Account Management, or Customer Success
• 1–2 years of experience using CRM systems (preferably HubSpot)
• Strong sales and closing skills with the ability to identify customer needs and convert them into solutions
• Proven ability to manage client relationships and drive retention or upselling
• Customer-first mindset with strong problem-solving and ownership
• Familiarity with Saudi consumer behavior and expectations is a must
• Excellent communication skills in Arabic and English Nice to have:

• Experience in EdTech, SaaS, or service-based businesses Our application process:

• Screening & Intro Call (5-10 mins)
• Chemistry Interview (15-30 minutes)
• Technical interview (30-60 minutes)
• Vision Fit Interview (30-45 minutes)
• Offer extended to successful applicantsBenefits

What We Offer You❗

At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:

• Work from Anywhere
• No clocking in/out
• Learn and expense on us!
• AlGooru Library
• Vibrant Startup Culture
• Fast Promotions (like really fast)
• Coaching & Entrepreneurial BytesHow to gain extra Gooru points❓

• Demonstrate your entrepreneurial, hustling, and energetic spirit
• Prove your ability to take full ownership of your role without the need to be micromanaged
• Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.
• Be extra organized… like extra…