Rooms Division Manager

Company Description

A World of Wonder

Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.

Job Description

Job Summary

We are seeking an experienced and service-driven Rooms Division Manager to lead Front Office, Guest Experience, and Housekeeping at Our Habitas Ras Abrouq.

Reporting directly to the General Manager, the Rooms Division Manager will be responsible for delivering exceptional guest experiences, ensuring operational excellence across all guest-facing areas, and driving service standards that reflect the Our Habitas brand philosophy. This role requires a hands-on leader who thrives in a luxury lifestyle resort environment and is passionate about creating memorable and meaningful guest journeys.

Key Responsibilities

• Lead and oversee all Rooms Division operations, including Front Office, Guest Experience, Housekeeping, Reservations, and related departments.
• Ensure seamless guest arrival, stay, and departure experiences while maintaining the highest levels of service excellence.
• Drive guest satisfaction scores and proactively manage guest feedback to identify opportunities for continuous improvement.
• Develop and implement departmental strategies, operating procedures, and service standards aligned with brand expectations.
• Monitor occupancy, room inventory, and revenue opportunities in partnership with the commercial and revenue teams.
• Manage departmental budgets, labour costs, productivity, and operational expenses.
• Lead, mentor, and develop the Rooms Division team, fostering a culture of accountability, collaboration, and continuous improvement.
• Deliver ongoing training, coaching, and development programmes to enhance service delivery and operational excellence.
• Drive employee engagement and motivation initiatives that support retention, performance, and a positive team culture.
• Conduct regular quality assurance inspections to ensure rooms, public areas, and guest facilities consistently meet luxury hospitality standards.
• Collaborate closely with Engineering, Food & Beverage, Wellness, and Experiences teams to ensure a seamless guest journey.
• Ensure compliance with health, safety, security, and company policies.
• Support sustainability initiatives and responsible tourism practices in line with Our Habitas values.
• Act as a senior leader and ambassador of the brand, promoting a positive and collaborative workplace culture.
• Maintain exceptional operational and service standards across all guest-facing areas within a remote luxury destination environment.Who You Are

A dynamic hospitality leader with a passion for guest experience, strong operational expertise, and a proven ability to lead high-performing teams. You are highly visible, approachable, commercially aware, and committed to delivering exceptional experiences that exceed guest expectations.

You thrive in remote luxury resort environments and understand the importance of balancing operational discipline with warm, intuitive service. You are passionate about developing people, building strong team culture, and maintaining consistently high service standards across all touchpoints.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 5–7 years' experience in a Rooms Division leadership role within a luxury resort, lifestyle hotel, or boutique hospitality environment.
• Strong resort experience is essential, with a preference for candidates who have worked in remote destinations, island resorts, desert resorts, safari lodges, or other experience-led hospitality environments.
• Demonstrated success in leading, developing, and motivating multicultural teams.
• Proven ability to deliver impactful training, coaching, and succession planning initiatives.
• Strong understanding of luxury service standards and personalised guest experiences.
• Ability to maintain consistently high operational and guest service standards while balancing commercial objectives.
• Strong communication, organisational, and stakeholder management skills.
• Proficiency in hotel property management systems (PMS) and guest engagement platforms.
• Fluent in English; additional languages are an advantage.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.Working at Our Habitas means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging.

If you believe in luxury that speaks to the soul, and want to build something meaningful in two of Middle East's most extraordinary destinations, we’d love to meet you.