Retail Business Control Senior Officer

Role : Retail Business Control Senior Officer
Location : Dubai

Role Purpose:

Overseeing and ensuring the effective governance and compliance of retail banking operations in the areas of Liabilities, Alternative Channels, Digital innovation and Wealth Management). This role ensures that the designated Retail units adhere to regulatory requirements, internal policies, and risk management frameworks, while supporting the achievement of business goals. The officer will monitor, assess, and implement controls to mitigate operational risks, identify areas of improvement, and maintain a strong culture of compliance and operational efficiency

Key Accountabilities of the role

Risk Management & compliance:

❖ Assess and monitor retail banking activities to identify potential risks and ensure compliance with all regulatory and internal policies. ❖ Monitoring KRIs and ensure scoring as per defined cycles.

❖ Conduct regular Reviews of retail banking processes to verify adherence to controls and compliance standards.

❖ Ensure proper implementation of risk mitigation strategies in retail units.

❖ Investigate and address any non-compliance or control weaknesses, recommending corrective actions where necessary

Process Improvement:

❖ Identify and recommend process enhancements for improving efficiency, reducing operational risk, and enhancing customer satisfaction.

❖ Collaborate with other departments to design and implement effective business controls across retail banking operations.

❖ Analyze business performance and trends to identify areas for improvement and optimize operational workflows.

Control Implementation & Monitoring:

❖ Develop and maintain key control processes for retail banking services and activities.

❖ Conducting Control Testing across Retail Banking (Excluding Branches) as per defined RCSA Cycle.

❖ Monitor compliance with control frameworks and provide reports on performance, findings, and recommendations.

❖ Ensure effective documentation and implementation of all business control processes

Reporting and Communication:

❖ Prepare and present detailed reports on operational control performance, compliance status, and any significant issues to senior management.

❖ Work closely with business units to align control objectives with strategic goals and report on progress

Support:

❖ Support RBG units where required, in complying to GIA and 2nd LOD recommendations.

❖ Follow up on issues raised and recommendations made by GIA within assigned departments & monitor CAP target dates.

❖ Follow up and Ensure that Business Units conduct the GAP Assessments.

❖ Review Actions for Non-Compliant and Partially Compliant Obligatory Rules, and ensure wording, criticality, and due dates are clear and achievable

Coordinate BCM for RBG:

❖ Oversight and ensure an up-to-date BIA and BCP across Retail Control and Governance Department.

❖ Follow up to ensure off site testing done as per schedules

❖ Coordinate with BCM Department to obtain RBG completion rate for Management Reporting.

Specialist Skills / Technical Knowledge Required for this role:

• Bachelor’s degree in Business, Finance, Accounting, or a related field

Previous experience required (if any) and qualifications required (if any)

❖ Minimum of 8–10 years of experience in a Liabilities, Alternative Channels, Digital innovation, Wealth Management, compliance, risk management, Internal Audit or control-related role.

❖ Strong understanding of banking operations, internal controls, and regulatory requirements.

❖ Excellent problem-solving, analytical, and decision-making abilities.

❖ Ability to communicate complex control and risk concepts clearly and effectively.

❖ Detail-oriented with strong organizational and time management skills.