Restaurant Supervisor
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Company Description
Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Raffles & Fairmont Doha
Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.
Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.
Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.
Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.
About the Application Process
At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Restaurant Supervisor.
The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring exceptional guest service, maintaining operational standards, and supporting the restaurant management team in achieving business objectives. This role involves supervising service staff, coordinating dining operations, handling guest inquiries and concerns, and ensuring compliance with company policies, hygiene standards, and health and safety regulations.
Key Responsibilities:
- Supervise and coordinate the activities of restaurant team members during shifts.
- Ensure guests receive prompt, professional, and personalized service in line with luxury hospitality standards.
- Monitor restaurant operations, service quality, and cleanliness to maintain brand standards.
- Assist with staff training, coaching, and performance management.
- Manage reservations, seating arrangements, and guest flow to optimize the dining experience.
- Address guest feedback and resolve service issues efficiently and professionally.
- Support inventory control, stock management, and operational reporting.
- Ensure compliance with food safety, hygiene, and workplace health and safety requirements.
- Collaborate with kitchen and other departments to ensure seamless service delivery.
- Assist management in achieving revenue, productivity, and guest satisfaction targets.
Qualifications
What will you bring to this role?
- Previous supervisory experience in a high-end restaurant or luxury hospitality environment.
- Strong leadership, communication, and interpersonal skills.
- Excellent guest service and problem-solving abilities.
- Knowledge of food and beverage operations, service standards, and health and safety regulations.
- Ability to work in a fast-paced, multicultural environment.
- Proficiency in English; additional languages are an advantage.
- Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
- Create an environment where colleagues are empowered, supported and recognized
Requirements
- •Overseeing daily restaurant operations
- •Ensuring exceptional guest service
- •Maintaining operational standards
- •Supporting restaurant management
- •Supervising service staff
- •Coordinating dining operations
- •Handling guest inquiries and concerns
- •Ensuring compliance with company policies
Nice to Have
- •Experience in a luxury hotel restaurant
Responsibilities
- •Supervising service staff
- •Coordinating dining operations
- •Handling guest inquiries and concerns
- •Ensuring compliance with company policies
- •Ensuring compliance with hygiene standards
- •Ensuring compliance with health and safety regulations
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