Reservations/Core Manager, Four Seasons Riyadh
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.Localization:
This position is open exclusively to Saudi nationals only as part of our commitment to supporting local talent development and national workforce initiatives.
About The Role:
In the exciting role of Reservations/Core Manager and Telephone Operator, your responsibilities extend to creating rate plans, accurately loading rates into the property management system, and collaborating with the Revenue Director to optimize occupancy and achieve higher room rates. Additionally, you will play a crucial role in coordinating with the Rooms Division Manager to ensure smooth operations during high-occupancy periods, while also handling guest communications and telephone operations with professionalism and efficiency.
Four Seasons Hotel Riyadh:
Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.
Areas of responsibility are Core, Sales, Rooms.
Food & Beverage:
The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.
Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.
SPA and Wellness:
Nestled within our establishment, our world-class spa offers an array of indulgent treatments in a serene and luxurious setting. This haven of rejuvenation also encompasses high-end facilities and a meticulously outfitted fitness center.
Complementing this luxurious environment is our Spa department, boasting a diverse and dedicated team united in their mission to provide exceptional service to our esteemed guests.
Knowledge and Skills:
- College education or equivalent experience.
- One to three years’ experience in a rooms division management capacity with Four Seasons or another related organization.
- Comprehensive computer and analytical skills, superior guest service and salesmanship skills. Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity.
- Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
- Be part of a cohesive team with opportunities to learn, grow and develop.
- Have access to a robust benefit plan.
- Can engage in diverse and challenging work.
- Derive a sense of pride in work well done. What to Expect:
Competitive Net Salary in a Tax-Free Environment
Competitive housing allowance
Transportation Allowance
30 days’ vacation
10 days Public Holidays per year
Complimentary employee meals
Medical Insurance
Life Insurance
Employee Assistance Program
Worldwide Complimentary Room Nights with Four Seasons
Laundry/dry cleaning for provided for work attire.
Growth & Development opportunities
Additional Family Benefits apply.
Requirements
- •Experience in reservations or revenue management
- •Proficiency in property management systems
- •Ability to create and load rate plans
- •Coordinate with Rooms Division for operational smoothness
- •Handle guest communications and telephone operations
Nice to Have
- •Experience with Four Seasons systems
- •Knowledge of Saudi Arabian market
Responsibilities
- •Create rate plans
- •Load rates into property management system
- •Collaborate with Revenue Director to optimize occupancy
- •Achieve higher room rates
- •Coordinate with Rooms Division Manager during high-occupancy periods
- •Handle guest communications
- •Manage telephone operations
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- See what Four Seasons's hiring system sees in your CV
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Four Seasons Hotels and Resorts is a global leader in luxury hospitality. They operate hotels and resorts worldwide, offering high-end guest experiences.
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