Reservations Agent - Reservations - Jumeirah Beach Hotel

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job

An exciting opportunity has arisen for a Reservations Agent to join the Reservations team in Jumeirah Beach Hotel.

The main duties and responsibilities of this role include:

• Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month.

• Answer calls within 3 rings with proper greetings, adhering to IFH & LQA standards.

• Gather and update all necessary guest details during the booking process (repeat guests, contact details, passport copies, flight details, special occasions, preferences) in Opera.

• Always maintain proper and professional email and telephone etiquette.

• Thoroughly read all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments.

• Communicate last-minute changes such as new bookings, cancellations, or additional information to relevant departments promptly.

• Ensure all bookings are guaranteed with payment before the cancellation period.

• Follow up on no-shows with agents or guests to check for flight changes, cancel non-guaranteed bookings before the night audit, charge no-show fees if applicable, and update the manager on the status.

• Report online bookings without payment or unresponsive guests to the relevant parties.

• Reconcile commissionable bookings on the extranet if required, offer wholesaler rates for partners only, commissionable rates for non-partners, and ensure invoices match the total amount in Opera.

• Protect guest and company records, maintaining confidentiality and conducting quality checks on room rates to avoid rebates.

About You

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma

• Bachelor’s Degree in Hotel Management or any other relevant field

• Software competencies – Microsoft Office Suite

• 2 to 3 years of relevant experience in a similar position within a luxury 5-star environment

• Experience working in a multi-cultural environment

• Leadership and Team Management skills

• Detail oriented

• Strong communication and interpersonal skills

• Proficiency in English

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment

• Access to Learning & Development programs and clear career pathways

• Opportunities for internal mobility within our global network

• Colleague discounts on food, beverage, and hotel stays worldwide

• Company-provided shared accommodation

• Comprehensive healthcare and life insurance coverage

• Paid annual leave and flight from your home country

• Performance-based incentives tailored to your role

• Competitive tax-free salary paid in UAE Dirhams (AED)