Reservations Agent

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a professional and customer-focused Reservations Agent to join our team in Jeddah, Saudi Arabia. As a Reservations Agent, you will play a crucial role in ensuring guest satisfaction by managing bookings, providing information about our hotel services, and maximizing revenue through effective sales techniques.

• Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness
• Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests
• Utilize up-selling techniques to maximize room revenue and promote hotel services
• Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy
• Follow up on guest requests and inquiries within 24 hours of receipt
• Assist with group bookings and manage allotments as directed by management
• Collaborate with other departments to ensure smooth guest experiences from reservation to check-out
• Monitor and update hotel availability to optimize occupancy rates
• Prepare daily reports on reservations, cancellations, and modifications
• Maintain knowledge of local attractions and events to assist guests with inquiries
• Adhere to hotel policies and procedures, ensuring compliance with industry standards
• Participate in regular training sessions to stay updated on new offerings and reservation techniques

Qualifications

• Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent
• Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations
• Proficiency in Microsoft Office suite and property management systems (e.g., OPERA)
• Excellent communication skills in English, both written and verbal
• Strong customer service orientation with the ability to interact professionally with guests, employees, and third parties
• Detail-oriented with a high level of accuracy in data entry and information management
• Ability to multi-task and work efficiently in a fast-paced environment
• Flexible schedule, including availability to work evenings, weekends, and holidays as required
• Knowledge of hospitality industry standards and best practices
• Demonstrated sales skills and ability to up-sell hotel services
• Ability to remain calm and professional under pressure
• Cultural sensitivity and adaptability to work in a diverse environment

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.