Reservation Supervisor - InterContinental Jeddah
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
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60 seconds. $5.88 one-time.
Reservation supervisor manages the daily operations of the booking department, leading the reservation team and optimizing room revenue. Core duties include supervising daily bookings, training staff, and maintaining inventory accuracy. Key Responsibilities
• Team Leadership: Train, coach, and schedule reservation agents to ensure high service standards.
• Operations Management: Oversee incoming room requests, group blocks, changes, and cancellations via phone, email, and online channels.
• Revenue & Inventory: Monitor room availability, rates, and market codes to maximize occupancy and revenue.
• Guest Relations: Handle VIP bookings, complex requests, and escalated guest concerns professionally.Job Requirements
• Experience: 2 to 3 years of work in a hotel reservation.
• Technical Skills: Strong knowledge of hotel property management software like Opera PMS.
• Communication: Fluent in English with strong leadership and problem-solving abilities.
Requirements
- •2 to 3 years of work experience in hotel reservations
- •Strong knowledge of hotel property management software (Opera PMS)
- •Fluent in English
- •Strong leadership and problem-solving abilities
Responsibilities
- •Train, coach, and schedule reservation agents
- •Oversee incoming room requests, group blocks, changes, and cancellations
- •Monitor room availability, rates, and market codes to maximize occupancy
- •Handle VIP bookings and complex requests
- •Manage escalated guest concerns professionally
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- Make sure IHG actually reads your resume
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60 seconds. $5.88 one-time.
IHG is a global hospitality company. It manages and franchises a portfolio of hotel brands, serving travelers and guests around the world.