Reservation Supervisor

Do you picture yourself as a Reservations Supervisors? At Crowne Plaza Resort Salalah, our goal is to make business travel work — and that’s where YOU come in.

When you join Crowne Plaza Resort Salalah, you are more than just your job title. We look for energetic, confident, and ambitious individuals who excel in their roles and help our guests succeed.

Set on 45 acres of beautiful tropical gardens and a long stretch of pristine sandy beach, Crowne Plaza Resort Salalah is perfectly positioned for business, meetings, and leisure travel.

We are looking for a passionate and detail-oriented Reservations Supervisor to lead our reservations team and drive revenue performance while ensuring exceptional guest service standards.

A little taste of your day-to-day

• Supervise and support the daily operations of the Reservations Department

• Ensure all reservations are handled accurately and in accordance with IHG brand standards

• Monitor room inventory, rates, and availability to maximize revenue opportunities

• Assist in forecasting, reporting, and analysis of booking trends

• Ensure compliance with IHG policies, procedures, and service standards

• Train, coach, and develop Reservations Agents to enhance performance

• Handle guest inquiries, special requests, and escalated concerns professionally

• Coordinate closely with Front Office, Sales, and Revenue teams

What do we need from you?

• Diploma or Bachelor’s degree in Hospitality Management or related field

• Minimum 2–3 years’ experience in Reservations or Front Office, preferably within an international hotel brand

• Previous supervisory experience preferred

• Strong knowledge of hotel reservation systems (e.g., Opera PMS)

• Good understanding of revenue management principles

• Excellent communication and interpersonal skills

• Strong organizational skills with attention to detail

• Ability to work under pressure and meet deadlines