Reservation Agent

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels
• Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings
• Accurately record all required reservation information in our Property Management System
• Upsell room types and additional services to maximize revenue while meeting guest needs
• Provide detailed information about our property, amenities, and local attractions in Phu Quoc
• Collaborate with other departments to ensure guest requests and special requirements are met
• Handle changes, cancellations, and special requests with a customer-centric approach
• Maintain up-to-date knowledge of room availability, rates, and promotional offers
• Assist in resolving customer complaints and concerns in a timely and professional manner
• Contribute to the continuous improvement of our reservation processes and guest experience

Qualifications

Your experience and skills include:

Guest focused personality is essential

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus