Relationship Officer, Retail Legal Collections (UAE National Only)
At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Mid-Level
- Type
- Full-time
Before You Apply
- Test your resume against Mashreq Bank's ATS
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
Job Purpose
Review, analyze and follow up on the charged off cases with the objective of maximizing recoveries from each case and assist the customer to settle their overdue/unpaid liabilities with.
Key Result Areas
• Analyze and assess customer’s repayment problems and convince customer to prioritize repayment to Mashreq to achieve the assigned recovery targets.
• Coordinate internally with different departments to ensure proper follow-up on classified customers.
• Ensure that all leads are followed up to establish contact with customers and engage with them and work with them to help them amicably settle their outstanding liabilities.
• Ensure adequate use of MIS reports to assist in improving recoveries.
• Provide high quality service to internal and external customers to achieve customer satisfaction.
Knowledge, Skills and Experience
• The position requires a minimum experience of 4 years in banking, or another similar field incorporating continuous customer engagement and dealing with target oriented roles.
• The job holder should possess good knowledge of business products and prevailing legal laws with high level of negotiation skills and communications.
• Should be able to work under pressure and is also required to be customer focused.
Requirements
- •Minimum 4 years experience in banking or a similar customer engagement field
- •Experience in target-oriented roles
- •Good knowledge of business products
- •Knowledge of prevailing legal laws
- •High level of negotiation and communication skills
- •Ability to work under pressure
- •Customer-focused approach
Responsibilities
- •Review, analyze, and follow up on charged off cases to maximize recoveries
- •Assess customer repayment problems and convince customers to prioritize repayment
- •Coordinate internally with different departments for follow-up on classified customers
- •Follow up on leads to establish contact and engage customers in settling liabilities
- •Utilize MIS reports to improve recovery performance
- •Provide high-quality service to internal and external customers
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- Test your resume against Mashreq Bank's ATS
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
Mashreq Bank offers a wide range of banking products and services, including retail, corporate, and investment banking. It serves individuals and businesses across the UAE and internationally.