Relationship Officer, Acquisition.Injaz - RBG - Emirati Acquisition.Retail Banking Group
At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Mid-Level
- Type
- Full-time
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MashreqBank
JOB DESCRIPTION
1Job Title
Relationship Officer, Acquisition
Department
RBG - Emirati Deposits Team
Position Name
Relationship Officer Acquisition
RBG - Emirati Segment. Retail Banking Group
Position ID
Incumbent No.
Incumbent Name
GroupJob Number
2
Job Purpose
The job purpose is to onboard potential quality clients with focus on liability products for Emirati & Islamic segment in the assigned region. In addition, the candidate will be required to handle other product offering like Personal loans, Cards, Insurance, and other products offered by the bank.
The job holder will also be responsible in managing the relationship and support the client in any service-related matters and onboard Mashreq Gold profile clients.
3
Dimensions
Operating Budget
NA
Number of Staff
Direct: TL/SM:
In Direct:
Capital Exp. Budget
NA
Other
4
Key Result Areas
- To proactively drive new-to-bank business to grow Emirati and Islamic business presence.
- To maintain close contact and relationship with the clients in a way, which ensures that we remain one of their main banks, getting a major share of their wallet.
- To proactively solicit / manage businesses, which meet agreed risk-reward parameters of the unit.
- To deliver agreed Acquisition numbers and significant cross-sell of other products of the bank.
- Intra-organization liaison ensuring service delivery to clients.
- To work closely with all product and channel partners from RBG and CIBG and SME FX team to maximize opportunities provided through regular contacts, feedback, co-ordination, and cross referrals.
- To ensure compliance requirements for the relationships are adhered to in line with the banks policies – KYC, AML, account reviews as per risk levels and high value transaction monitoring.
- Self-starter to ensure consistency in productivity and performance.
5Operating Environment, Framework and Boundaries, Working Relationships
- Competitive, dynamic, volatile, and regulated business environment with low entry / exit barriers.
- The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s Credit Policy Manual.
- Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives..
6
Problem Solving
- Hands on relationship management is required to ensure effective and timely delivery of banks’ services / products through proactive interaction across various units.
- Responsible for resolving customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.
7
Decision Making Authority & Responsibility
- Responsible for assisting customers in achieving their goals and objectives
- Strong responsibility for Ethical selling to customers with complete disclosure about the project
8
Knowledge, Skills and Experience
- Sales profile that requires confidence, persistence, likeable personality, verbal written skills
- Strong knowledge of products, service policies and processes of Retail Banking
- Graduate with experience in Sales & Marketing with 3 plus years banking sales experience
Job Holder
Date
Line Manager
Date
Approved By
Date
Requirements
- •Sales profile requiring confidence and persistence
- •Likeable personality and strong verbal communication
- •Knowledge of KYC and AML compliance requirements
- •Ability to handle customer complaints and problem-solving
- •Understanding of risk-reward parameters
Responsibilities
- •Onboard potential quality clients with a focus on liability products for the Emirati Islamic segment
- •Drive new-to-bank business to grow Emirati and Islamic business presence
- •Maintain close client relationships to ensure the bank remains a primary financial institution
- •Solicit and manage businesses meeting agreed risk-reward parameters
- •Deliver agreed acquisition numbers and significant cross-selling of bank products
- •Liaise with product and channel partners (RBG, CIBG, SME FX) for cross-referrals
- •Ensure compliance with bank policies including KYC, AML, and account reviews
- •Resolve customer problems and complaints through coordination with line managers
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Mashreq Bank offers a wide range of banking products and services, including retail, corporate, and investment banking. It serves individuals and businesses across the UAE and internationally.