At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Mid-Level
- Experience
- 2+ years
- Type
- Full-time
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60 seconds. $5.88 one-time.
KEY RESULT AREAS
• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.
• Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
• Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
• Handling objections with a view to getting the customer to buy or company to transfer payroll.
• Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
• Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
• Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required.PROBLEM SOLVING
- Sales require understanding customers’ individual financial circumstances.
- Responsible for assisting staff and customers in achieving their goals and objectives.DECISION MAKING AUTHORITY & RESPONSIBILITY
- Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.
- Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.KNOWLEDGE, SKILLS AND EXPERIENCE
- Sales profile that require confidence, persistence, personality and verbal written
- Basic knowledge of products, service policies and processes of Retail Banking.
- Graduate from any discipline with 2 years banking sales experience
Requirements
- •Achieve monthly sales targets.
- •Prospect potential customers via phone and face-to-face visits.
- •Present and sell personal banking products and services ethically.
- •Conduct micro-marketing activities (Kiosk, direct marketing).
- •Handle objections to secure sales or payroll transfers.
- •Meet customer Turnaround Time (TAT) for applications with quality adherence.
- •Comply with bank policies (product, KYC, FATCA, AML, CTF, third-party interactions).
- •Record sales activities in Daily Sales Reports and update CRM.
Nice to Have
- •Confidence, persistence, personality.
- •Strong verbal and written communication skills.
Responsibilities
- •Participate in team activities (huddles, training, coaching).
- •Complete mandatory compliance and fraud trainings.
- •Follow highest ethics, standards, and integrity.
- •Escalate any suspected or actual breaches to Senior Management.
- •Assist staff and customers in achieving their goals.
- •Provide courteous and friendly service.
- •Ensure necessary documents are provided by the customer for smooth TAT.
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- See if your CV format works for Mashreq Bank
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
Mashreq Bank offers a wide range of banking products and services, including retail, corporate, and investment banking. It serves individuals and businesses across the UAE and internationally.