Relationship Banker - Loan DST
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KEY RESULT AREAS
ā¢ Achieve monthly sales targets in the financial year.
ā¢ Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.
ā¢ Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
ā¢ Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
ā¢ Handling objections with a view to getting the customer to buy or company to transfer payroll.
ā¢ Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
ā¢ Ensure strict compliance with the Bankās policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
ā¢ Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
ā¢ Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required.PROBLEM SOLVING
ā¢ Sales require understanding customersā individual financial circumstances.
ā¢ Responsible for assisting staff and customers in achieving their goals and objectives.DECISION MAKING AUTHORITY & RESPONSIBILITY
ā¢ Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.
ā¢ Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.KNOWLEDGE, SKILLS AND EXPERIENCE
ā¢ Sales profile that require confidence, persistence, personality and verbal written
ā¢ Basic knowledge of products, service policies and processes of Retail Banking.
ā¢ Graduate from any discipline with 2 years banking sales experience
Requirements
- ā¢Achieve monthly sales targets
- ā¢Prospect in targeted segments
- ā¢Present and sell personal banking products/services
- ā¢Conduct micro marketing activities
- ā¢Handle objections
- ā¢Ensure End-To-End customer TAT is met
- ā¢Ensure strict compliance with Bank's policy
- ā¢Record all sales activities and update CRM
Nice to Have
- ā¢Confidence, persistence, personality and verbal written skills
- ā¢Basic knowledge of products, service policies and processes of Retail Banking
Responsibilities
- ā¢Participate in Team Activities
- ā¢Maintain highest ethics, standards and integrity
- ā¢Escalate suspected or actual breaches
- ā¢Assist customers in achieving their goals and objectives
- ā¢Provide courteous and friendly service
- ā¢Ensure necessary documents are provided for smooth TAT
- ā¢Assist staff in achieving their goals and objectives
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