Nahdi Medical
Regional IT Support Specialist -(2023656)
🇸🇦 Riyadh, Saudi Arabia🏢 On-site
IT SupportNetworkingMS OfficeWindowsITILInfrastructure
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
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Provide daily technical support for regional users at corporate regional offices as well as pharmacies to ensure all regional employees and locations are sustainably up and running as needed.
Accountabilities
- Supporting daily operation of corporate users at branch offices and maintenance offices monitoring and support office services, network, IP phones, Meeting rooms, Printing and infrastructure devices.
- Implement IT Corporate projects and ensure End users devices (Corporate & Stores) compliance with IT standards and policies.
- Act as a point of contact for Nahdi internal department and third level of escalation, receiving the escalations in case of third-party SLA breaching cases.
- Collaborate with the third parties during the project implementations for stores operations (new retail applications, pharmacies HW and technology refreshment
- Support in the execution and the development part of stores operations at offices and then hand it over to the third parties (retail applications preparation, devices configuration for new openings, ROBOT, QMS, Drive Thru. Etc.)
- Testing new systems and applications patches before deployment to ensure applications of operations excellence and quality control standards.
- Conducting regular site visits to all assigned regional stores, to ensure good relationship with end users and maintain their satisfaction and NPS.Work Environment
- Indoors : 30%
- Outdoors : 70%
- Working Days : 5 Working Days
- Days off: 2 Days Off
- Working Hours: 8:00 AM – 6:00 PM (1 hour break)Job Requirements
- Education :BSc in IT (or related)
- Experience: 0-3 Years of Experience
- Skills:
- MS Office Suite
- Networking Basics
- Windows installation
- Infrastructure Knowledge
- Certifications: Certified ITIL Foundation, and SC-OSA Inter mediate Level
- Languages: English - Arabic
Requirements
- •BSc in IT or related field
- •0-3 years of experience
- •Proficiency in MS Office Suite
- •Networking Basics
- •Windows installation skills
- •Infrastructure knowledge
- •Certified ITIL Foundation
- •SC-OSA Intermediate Level certification
Responsibilities
- •Provide daily technical support for regional users at corporate offices and pharmacies
- •Monitor and support office services, network, IP phones, Meeting rooms, and printing devices
- •Implement IT Corporate projects and ensure device compliance with IT standards
- •Act as a point of contact for internal departments and third-level escalations
- •Collaborate with third parties during project implementations for stores operations
- •Support execution and development of stores operations (retail applications, HW refreshment)
- •Test new systems and applications patches before deployment
- •Conduct regular site visits to regional stores to maintain end-user satisfaction
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Check Your Format
- See if your CV format works for Nahdi Medical
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- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
Company
Nahdi Medical
5000+ employees
Nahdi Medical Company is a leading pharmacy retail chain in Saudi Arabia, offering a wide range of pharmaceutical and healthcare products and services.